BUSINESS NEGOTIATIONS 21
context of hierarchy. When the Japanese conduct a business negotiation,
the first thing that they do is to find out their position. They want to know
who has the higher social status and where they themselves need to fit in
among the people involved in the negotiation. The relative power rela-
tionship is first determined by the size of the companies. If the compa-
nies have a similar status, they move on to see who has the higher title,
and they want to know who is older. There are clear lines drawn among
social levels in Japanese culture. The Japanese do not feel comfortable
until they find out where they stand in terms of relative power, therefore
they have a hard time accepting the concept of equal power between the
parties in the business scene.
The concept of time also varies from culture to culture. For instance,
Americans think in a time frame that emphasizes the present and the
short-term future, while the Japanese think in a long-term range. These
conceptual differences cause different perspectives between CEOs in the
United States and in Japan. American CEOs try to improve and maxi-
mize their companies’ profits in their limited time frame of contract
terms with a company rather than considering long-term cooperation as
success. On the other hand, Japanese CEOs see companies as eternal
structures, and consider themselves as history-makers for companies.
They even imagine how companies will be in a hundred years. This does
not mean that the Japanese do not care about making immediate or short-
term time profits. However, they see current profits as a long-term bene-
fit rather than in a one-time-only benefit.
Fundamental social structures make the Japanese language an other-
controlled and other-controlling language (McCreary). Japanese is often
cited as an “indirect language,” unlike English, which is a self-controlled
language. Indirectness is not only important, but in fact critical for Japa-
nese people in order to maintain harmony and/or save face. Even though
the Japanese have strong opinions, views, and issues on a topic, they
usually avoid stating them directly, preferring to use roundabout phrases
and softened statements. By leaving room for the other side to disagree
with issues and to take those disagreements into account in making their
own statements, the Japanese avoid offense (Gakken).
Americans think that the Japanese spend more than enough time ex-
changing information, as mentioned before. For Americans, standards of
cooperation and assertiveness are not the same as for the Japanese. In
other words, the Japanese do not think that an American’s maximum