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Appendix A
Alternate Worksite– A work location, other than the primary location, to be used when the primary
location is not accessible.
Business Continuity– A comprehensive managed effort to prioritize key business processes, identify
significant threats to normal operation, and plan mitigation (response) strategies to ensure effective
and efficient organizational response to the challenges that surface during and after a crisis.
Business Continuity Plan (BCP)– An ongoing process supported by senior management and funded
to ensure that the necessary steps are taken to identify the impact of potential losses, maintain
viable recovery strategies and plans, and ensure the continuity of operations through personnel
training, plan testing, and maintenance.
Business Impact Analysis (BIA) – A management level financial analysis that identifies the impacts of
losing an organization’s resources. The analysis measures the effect of resource loss and escalating
losses over time in order to provide reliable data upon which to base decisions on mitigation,
recovery, and business continuity strategies.
Contact List– A list of team members and key players in a crisis. The list should include home phone
numbers, pager numbers, cell phone numbers, etc.
Crisis– Any global, regional, or local natural or human-caused event or business interruption that
runs the risk of (1) escalating in intensity, (2) adversely impacting shareholder value or the
organization’s financial position, (3) causing harm to people or damage to property or the
environment, (4) falling under close media or government scrutiny, (5) interfering with normal
operations and wasting significant management time and/or financial resources, (6) adversely
affecting employee morale, or (7) jeopardizing the organization’s reputation, products, or officers,
and therefore negatively impacting its future.
Critical Incident Manager - The CIM is responsible for assembling the Critical Incident Management
Team (CIMT) and then managing the response to the situation and is relieved from the
responsibilities of their regular position for the duration of the response.
Crisis Management– Intervention and coordination by individuals or teams before, during, and after
an event to resolve the crisis, minimize loss, and otherwise protect the organization.
Crisis Management Center– A specific room or facility staffed by personnel charged with
commanding, controlling, and coordinating the use of resources and personnel in response
to a crisis.
Crisis Management Team– A group directed by senior management or its representatives to lead
incident/event response comprised of personnel from such functions as human resources,
information technology facilities, security, legal, communications/media relations, manufacturing,
warehousing, and other business critical support functions.
Critical Function– Program activity or process that cannot be interrupted or unavailable for several
working days without having a significant negative impact on the organization.
Critical Records– Records or documents that, if damaged, destroyed, or lost, would cause
considerable inconvenience to the organization and/or would require replacement or recreation
at a considerable expense to the organization.
Damage Assessment– The process used to appraise or determine the number of injuries and human
loss, damage to public and private property, and the status of key facilities and services resulting
from a natural or human-caused disaster or emergency.
Disaster– An unanticipated incident or event, including natural catastrophes, technological
accidents, or human-caused events, causing widespread destruction, loss, or distress to an
organization that may result in significant property damage, multiple injuries, or deaths.
Disaster Recovery– Immediate intervention taken by an organization to minimize further losses
brought on by a disaster and to begin the process of recovery, including activities and programs
designed to restore critical business functions and return the organization to an acceptable
condition.