business change
business analyst supporting
11–12
successful 4–5
business change lifecycle 4–5,
248–9
business analyst role in 5,
265–73
stages of 264–5
see also systems development
lifecycle
business continuity 211–12
business environment
external 42–7
internal 47–9
business events (triggers) 64, 65,
131–2
business feasibility 166–7, 197
business finance knowledge 24
business knowledge 24–7
business modelling 28
business options 164
business perspectives see
perspectives of stakeholders
Business Process Model and
Notation (BPMN) 147–8
business process modelling
123–50
alternative view of an
organisation 125–6
‘as is’ process analysis
138–41
Business Process Model and
Notation (BPMN) 147–8
business process models
131–8, 206
improvement of business
processes 141–4
organisational context 123–4
organisational view of
business processes 126–9
process measurement 144–7
Six Sigma approach 148–9
value propositions 129–31
business process models 99,
131–8
documentation 206
business representatives,
requirements 186–8
business requirements definition
156
business rules 141–2
business solution delivery
264–73
business analyst role 265–73
stages of business change
lifecycle 264–5
business strategy see strategy
analysis
business system analysis,
POPIT model 9–10
business unit strategy 41
business use cases, modelling
224–5
business users 187–8
Capability Maturity Model
Integration (CMMI) 15–16
CARDI (Constraints, Assumptions,
Risks, Dependencies and Issues)
log 179–80
career development 31, 34–5,
156
Carver, J.C. 182–3
catalogue of requirements see
requirements catalogue
CATWOE (Customer, Actor,
Transformation, World view
(weltanschauung),Owner,
Environment) 116–18
CBAP (Certified Business
Analysis Professional) 16, 34
change 38–9
change control 221–2
Checkland, Peter 115
CIs (configuration items) 220
class models 237–44
classes 238–9
CMMI (Capability Maturity Model
Integration) 15–16
commercial o-the-shelf (COTS)
software solutions 259–60
communication skills 20
company reports 73
competencies 19–37
business knowledge 24–7
industry qualifications 33–4
industry skills frameworks
32–3
personal qualities 20–4
professional techniques 27–9
skills analysis matrix 29–30
skills development 31–2
competitive advantage of IT 3
competitors 45, 105, 125–6
configuration items (CIs) 220
configuration management
219–21
conflicts in requirements,
removing 197
consensus model 116, 118, 120
continuing professional
development 16, 24
corporate strategy 41
cost-benefit analysis 170–3
COTS (Commercial O-The-Shelf)
software solutions 259–60
creative problem solving model
56–8
Critical Success Factors (CSFs)
54, 77, 85–6
critical thinking 22
cross-referencing 219
CSFs (Critical Success Factors)
54, 77, 85–6
cultural requirements 209
current situation, documenting
96–101, 169
Customer, Actor, Transformation,
World view, Owner, Environment
(CATWOE) 116–18
customers 104, 116
user analysis 90–1
value expectations 145–6
data finding 57
data-gathering forms 94–5
data model, requirements
document 206–7
data modelling 28
class modelling 237–44
entity relationship modelling
229–37
system data 228
‘decision gates’ 164, 272
decision tables 267, 268
Define, Measure, Analyse,
Improve, Control (DMAIC) 148–9
deliverables 261–2
delivery of solution 257
design, business analyst role 267
development of software solution
256–60
business analyst role 267
prioritisation 258–9
Scrum 258
software package approach
259–60
Unified Process 257–8
diagrammatic techniques
96–101
276