Version: October 2023 2
and the District of Columbia (e.g., it is not available in Puerto Rico or for purchase by Puerto Rico residents).
Section 11 below provides additional information regarding eligibility for Membership Benefits.
3. Here’s what the My Best Buy Total Membership includes:
a. Exclusive Member-priced offers and priority access to limited supply items. As a Member, you will be
eligible for exclusive Member-priced offers, sales, events, and have priority access to certain limited
supply item events. Quantity limits may apply.
b. Product Protection for up to 24 months while Membership is active. Qualifying products purchased from
Best Buy will be eligible to receive up to twenty-four (24) months of service contract coverage, provided
that your Membership remains active, under either a Best Buy Protection Plan or an AppleCare+ plan (for
each such qualifying product, as applicable (“Protection Plan”)). See Section 4 for more details on this
“Product Protection Benefit”.
c. VIP Customer Support. You will have access to a Membership support line where you will receive advice,
customer service, and coordination via phone or chat by a team of specially-trained resources. You will
be provided with decision-making advice tailored just for you and that empowers you to get the most out
of the products you own. The support line will be staffed 24/7/365. Please note that calls must be made
from the telephone number identified on the Member account to receive support. You can also login to
BestBuy.com or the Best Buy mobile app to receive support.
d. Free Shipping. Free shipping options are always available with every small parcel purchase from Best Buy,
including, when available, 2-day shipping. No minimum purchase is required. This benefit applies to small
parcel shipments only and does not apply to large products (e.g., major appliances, large televisions), as
defined by Best Buy. Large products may be eligible for member-only discounted standard delivery and
installation on a promotional basis from time-to-time.
e. 60 Day Return and Exchange Period. Members will benefit from a 60-day return and exchange period on
“Most products”, as indicated in our Returns and Exchanges Policy. All other terms and conditions of the
Returns and Exchanges Policy, found at BestBuy.com/Returns, apply, including, for example, the 14 day
return period on Activatable Devices (select carriers may have a longer return period).
f. Geek Squad at your Service. Your Membership comes with a variety of Geek Squad benefits, including:
• Geek Squad technical support and troubleshooting services provided in-store, over the phone, and
chat for all your devices, regardless of where purchased, at no additional cost.
• 20% off repair services
a. Members will receive a 20% discount on Best Buy’s current labor prices at the time of purchase
of qualifying repair services, including many in-home repairs.
b. These discounts do not apply to in-home repair work that was not included in the original scope
of your Best Buy order, which is performed and billed to you directly by a Best Buy-authorized
third-party service provider.
c. Discounts apply solely to labor and do not apply to parts, accessories, or permits.
d. Further details, and any associated limitations, on the specific services that are eligible for this
20% discount can be found on BestBuy.com/MemberGeekSquadBenefits. You may also ask a
Best Buy store associate about applicability of this benefit to your purchase(s) in-store or by
contacting us at 1-888-BEST-BUY (1-888-237-8289).
• Except for those services expressly identified on BestBuy.com/MemberGeekSquadBenefits, Geek
Squad at your Service excludes Autotech services and in-home setup, services, installation, support,
and troubleshooting; however, Members may be eligible for additional member-only discounts on a
promotional basis from time-to-time.