Important information. Please read and save.
This Guide supersedes any guide or program description
You may have received earlier. This Guide to Benefits contains
detailed information about benefits available to You as a World
Elite Mastercard cardholder. All benefits may not be listed in this
Guide to Benefits. For more information about all the benefits
available to you, visit the Rewards and Benefits section of the
customer website at BarclaysUS.com.
World Elite
TM
Mastercard
®
Mastercard Guide to Benefits
Benefits that are always with You
Cardholder
Guide to Benets
BAR-7306-3
Welcome to Your new guide to
benefits. Please read carefully, each
benefit description provides You with
the details on what coverage You have
and any exclusions and restrictions.
This Guide includes important details about the
benefits that come with Your card at no additional
cost. Read ahead to learn how Barclays can provide
You peace of mind when traveling. Keep this Guide
in a safe place so You know how to make the most
of Your benefits when You need them.
The benefits, as described in this Guide, apply to
purchases made with Your Barclays World Elite
Mastercard on or after the effective date, and
this Guide then replaces any Summary or other
program description You may have received earlier.
From time to time benefits may be modified,
updated or removed. All benefits may not be listed
in this Guide to Benefits. Please go to the Rewards
and Benefits section of the customer website at
BarclaysUS.com for more information about all the
benefits available to you and to view your current
Guide to Benefits.
1
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Key Terms 2
Cellular Telephone Protection 4
Mastercard ID Theft Protection
TM
7
Mastercard Global Service 10
Concierge Services 12
Travel Assistance 13
Baggage Delay 15
Trip Cancellation And Interruption
19
Travel Accident Insurance 22
Auto Rental Collision Damage Waiver 27
Travel and Lifestyle Services 35
Account and Billing Information 35
Legal Disclosure 36
| TABLE OF CONTENTS
2
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
| KEY TERMS
The terms below provide detail to the bolded words
used throughout the document. More specific terms
are included in individual benefit explanations,
where appropriate, and supersede the terms here.
Administrator means Sedgwick Claims Management Services, Inc.,
You may contact the administrator if You have questions regarding
this coverage or would like to make a claim. The administrator can
be reached by phone at 1-800-Mastercard. Authorized User
means an individual who is authorized to make purchases on the
covered card by the cardholder and is recorded by the Participating
Organization on its records as being an authorized user. Cardholder
means the person who has been issued an account by the
Participating Organization for the covered card. Charge means
any non-refundable amount paid to a travel supplier. Common
carrier means an air, land or water motorized transportation carrier
operating under a regularly published schedule and current license
as required by law for the conveyance of passengers. Common
carrier does not include helicopters, taxis, rental cars, hired
cars and private and contract carriers. Covered card means the
World Elite Mastercard card. Destination means the place where
You expect to travel on Your trip as indicated on Your common
carrier ticket. Domestic partner means an unmarried person in
an intimate, committed relationship of mutual caring. They must
share responsibility for basic living expenses with You. They must
be at least eighteen (18) years old and not currently married and/
or committed to another person. Evidence of Coverage (EOC)
means the document describing the terms, conditions, and
exclusions. The EOC, Key Terms, and Legal Disclosures are the
entire agreement between You and Us. Representations or promises
made by anyone that are not contained in the EOC, Key Terms, or
Legal Disclosures are not a part of Your coverage. Family member
means the spouse or domestic partner of You. It includes unmarried
children of You under nineteen (19) years of age. It also includes
unmarried children under twenty-six (26) years of age if a full-time
student at an accredited college or university. Injury means bodily
injury caused by an accident that occurs while You are covered
under this program, and results directly and independently of all
other causes of loss. The injury must be verified by a physician.
Medically imposed restrictions means a restriction certified by
Your physician prohibiting You from traveling on a common carrier.
Physician means a licensed medical, surgical, or dental practitioner
acting within the scope of his or her license. The treating physician
3
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
may not be You, Your family member, a traveling companion or
related to You by blood. Pre-existing medical condition means
any condition resulting from any injury or sickness affecting You,
a traveling companion, or a Family Member traveling with You
within the sixty (60) day period prior to the purchase date of Your
trip. The condition must have (a) first manifested itself or exhibited
symptoms which would have caused one to seek diagnosis, care,
or treatment; (b) required taking prescribed drugs or medicine; or
(c) required medical treatment or treatment was recommended
by a physician. Taking maintenance medications for a condition
that is considered stable shall not be included as a pre-existing
medical condition. Return destination means the place to which
You expect to return from Your trip as indicated on Your common
carrier ticket. Sickness means an illness or disease that is
diagnosed or treated by a physician. Traveling companion means
any individual(s) with whom You have arranged to travel on the
same trip with the same itinerary and for which the cost of trip was
charged with Your covered card. Trip means a scheduled period
of travel with a destination and return destination away from Your
primary residence using a common carrier. Trip departure date
means the date on which You are originally scheduled to leave on
Your trip. United States Dollars (USD) means the currency of the
United States of America. We, Us, and Our refer to New Hampshire
Insurance Company, an AIG company. You and Your refer to the
cardholder or authorized user of the covered card.
4
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
CELLULAR TELEPHONE
PROTECTION
Key Terms
Please see the ‘Key Terms’ section for the terms used
throughout this benefit.
Evidence of Coverage
Refer to Key Terms for the definitions of you, your, we, us, our,
and words that appear in bold. This EOC is subject to the Legal
Disclosures set forth below.
A. To get coverage:
You must charge your monthly Eligible Cellular Wireless Telephone
bill to your Covered Card. You are eligible for coverage the first
day of the calendar month following the payment of your Eligible
Cellular Wireless Telephone bill to your Covered Card. If you pay an
Eligible Cellular Wireless Telephone bill with your Covered Card and
fail to pay a subsequent bill to your Covered Card in a particular
month, your coverage period changes as follows:
1. Your coverage is suspended beginning the first day of the
calendar month following the month of nonpayment to your
Covered Card; and
2. Your coverage resumes on the first day of the calendar month
following the date of any future payment of your Eligible Cellular
Wireless Telephone bill with your Covered Card.
B. The kind of coverage you receive:
• Reimbursement for the actual cost to replace or repair
a Stolen or damaged Eligible Cellular Wireless Telephone.
• Coverage ends on the earliest of: The date you no longer are
a Cardholder; the date the Covered Card is determined to
be ineligible by the participating organization; the date the
participating organization ceases to pay premium on the
Group Policy; the date the participating organization ceases
to participate in the Group Policy; the date the Group Policy
is terminated.
To be eligible you must charge your
monthly eligible cellular wireless
telephone bill to your covered card.
5
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
CELLULAR TELEPHONE
PROTECTION
C. Coverage limitations:
Coverage for a Stolen or damaged Eligible Cellular Wireless
Telephone is subject to the terms, conditions, exclusions, and
limits of liability of this benefit. The maximum liability is $800 per
claim for World Elite Mastercard, and $1,000 per Covered Card
per 12-month period. Each claim is subject to a $50 deductible.
Coverage is limited to two (2) claims per Covered Card per
12-month period.
Coverage is excess of any other applicable insurance or indemnity
available to you. Coverage is limited only to those amounts not
covered by any other insurance or indemnity. In no event will this
coverage apply as contributing insurance. This “noncontribution
clause will take precedence over a similar clause found in other
insurance or indemnity language.
D. What is NOT covered:
The following items are excluded from coverage under the
Group Policy:
• Eligible Cellular Wireless Telephone accessories other than
the standard battery and standard antenna provided by the
manufacturer;
• Eligible Cellular Wireless Telephones purchased for resale or for
professional or commercial use;
• Eligible Cellular Wireless Telephones that are lost or Mysteriously
Disappear;
• Eligible Cellular Wireless Telephones under the care and control
of a common carrier, including, but not limited to, the U.S. Postal
Service, airplanes or delivery service;
• Eligible Cellular Wireless Telephones Stolen from baggage unless
hand-carried and under the Eligible Persons supervision or under
the supervision of the Eligible Persons traveling companion who
is previously known to the Eligible Person;
• Eligible Cellular Wireless Telephones Stolen from
a construction site;
• Eligible Cellular Wireless Telephones which have been rented or
leased from a person or company other than a cellular provider;
• Eligible Cellular Wireless Telephones which have been borrowed;
• Eligible Cellular Wireless Telephones that are received as part of a
pre-paid plan;
• Cosmetic damage to the Eligible Cellular Wireless Telephone
or damage that does not impact the Eligible Cellular Wireless
Telephone’s ability to make or receive phone calls (including minor
screen cracks and fractures less than 2 inches in length that do
not prevent the ability to make or receive phone calls or to use
other features related to making or receiving phone calls);
• Damage or theft resulting from abuse, intentional acts, fraud,
hostilities of any kind (including, but not limited to, war, invasion,
rebellion or insurrection), confiscation by the authorities, risks
of contraband, illegal activities, normal wear and tear, flood,
earthquake, radioactive contamination, or damage from inherent
product defects or vermin;
6
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
• Damage or theft resulting from mis-delivery or voluntary parting
from the Eligible Cellular Wireless Telephone;
• Replacement of Eligible Cellular Wireless Telephone(s) purchased
from anyone other than a cellular service provider’s retail or
internet store that has the ability to initiate activation with the
cellular service provider;
• Taxes, delivery or transportation charges or any fees associated
with the service provided; and
• Losses covered under a warranty issued by a manufacturer,
distributor or seller.
In addition, we shall not be deemed to provide cover and we shall
not be liable to pay any claim or provide any benefit under the
Group Policy to the extent that the provision of such cover, payment
of such claim or provision of such benefit would expose us, our
parent company or its ultimate controlling entity to any sanction,
prohibition or restriction under United Nations resolutions or the
trade or economic sanctions, laws or regulations of the European
Union or the United States of America.
E. How to file a claim
• Call 1-800-Mastercard or go to mycardbenefits.com to open a
claim. You must report the claim within 90 days of the loss, or as
soon as reasonably possible, or the claim may not be honored.
Upon receipt of a notice of claim, we will provide you with the
necessary instructions for filing proof of loss. Written proof of loss
must be submitted to our Administrator within 120 days of the loss
or the claim may not be honored. Required documentation may
include but is not limited to the following:
• Your card statement reflecting the monthly Eligible Cellular
Wireless Telephone payments for the month preceding
the date the Eligible Cellular Wireless Telephone was
Stolen or suffered damage;
• A copy of your current wireless service provider’s
billing statement;
• If a claim is due to damage, a copy of the repair estimate
and photos of the damage;
• If the claim is due to theft, a copy of the police report filed
within 48 hours of the theft; and
• Any other documentation or information reasonably
requested by us to support the claim.
Please see the ‘Legal Disclosure’ section for all disclosures
for this benefit.
7
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Mastercard ID Theft Protection (IDT) provides you
with access to a number of Identity Theft resolution
services, should you believe you are a victim of
Identity Theft. This product offering will alert
you about possible identity theft by monitoring
the surface, dark and deep web, searching for
compromised credentials and potentially damaging
use of your registered personal information in order
to detect fraud at its inception.
Eligibility:
All Mastercard consumer credit cardholders in the US are eligible
for this coverage.
Access:
Simply contact 1-800-Mastercard if you believe you have
been a victim of Identity Theft.
Services provided:
Services provided are on a 24-hour basis, 365 days a year.
In order to receive the following services, you must enroll at
mastercardus.idprotectiononline.com.
The services include:
Online Monitoring Dashboard (requires activation):
The online monitoring dashboard is the primary user interface
for cardholders. It serves as a repository of all the personally
identifiable information (PII) data the cardholder wants to monitor,
tracks and displays cardholders’ risk score, and provides access to
identity protection tips. It is also the platform
for cardholders to respond to identity monitoring alerts.
Monthly Risk Alert / Newsletter:
Cardholders will receive a monthly newsletter with information on
the cardholder’s risk score, and articles pertaining to good identity
protection practices.
MASTERCARD ID
THEFT PROTECTION
TM
8
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Identity Monitoring:
IDT searches the internet to detect compromised credentials and
potentially damaging use of your personal information, and alerts
you via email so that you can take immediate action. This platform
utilizes automated monitoring and human threat intelligence from
cyber operations agents monitoring threat actors and their tactics
on the deep and dark web where personal data is bought and sold.
Data elements that can be monitored are:
• Email addresses
• Debit/credit cards/prepaid cards
• Bank accounts
• Web logins; username and password
• Medical insurance cards
• Driver’s license
• Loyalty cards
• Affinity cards
• Passport number
• Vehicle insurance cards
• Social Security number
To take advantage of this service, the cardholder must enter the
personal information they wish to monitor on the dashboard.
Resolution Services: You will have access to a team of identity
theft resolution specialists, available 24 hours a day, 365 days a
year to help resolve your identity theft incident and prevent further
damage. The resolution specialists are native speakers of English,
French and Spanish, and are based out of Bethesda, Maryland.
Cardholders are given the option to sign limited power of attorney
(LPOA) to the specialist, to allow them to conduct resolution
activities on the cardholders’ behalf, including contacting police,
credit agencies, and other authorities, translating information, and
closing and replacing breached accounts.
Lost Wallet Assistance: Cardholders will be provided assistance
with notifying the appropriate issuing authorities to cancel and
replace stolen or missing items, such as their debit/credit cards,
driver’s license, Social Security card, and passport.
Single Bureau Credit Monitoring: CardholdersTransUnion credit
file will be monitored for changes that could indicate fraud such as
new credit inquiries, an address change or new credit account(s)
opened in their name. An alert notification via email will be sent
anytime a hard inquiry is made on the cardholders’ TransUnion
credit file so they can take immediate action to minimize damage.
To take advantage of this service, the cardholder must enter
their Social Security number on the dashboard and pass credit
authentication.
9
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Financial Account Takeover: IDT monitors cardholder’s high risk
transactions with more than 300 of the nations largest companies
to uncover and thwart account takeover attempts.
Monitored transactions include:
• Debit/credit cards/prepaid cards
• Bank accounts
• Brokerage accounts
• Healthcare portals
• Workplace intranets
• Other services (e.g. peer-to-peer fund transfers)
To take advantage of this service, the cardholder must enter
the accounts they wish to protect on the dashboard.
URL and Domain Monitoring: URL and Domain monitoring allows
Cardholder to enter up to 10 domain or URL names related to
cardholder’s business. This service will monitor the domain and
URL names for any compromised email addresses associated with
the domain or URL names and if compromised email addresses
are found in a data breach, this service will alert the registered
cardholder via email and provide information regarding the specific
email address that was breached along with information about the
date found and source (provided that this information is available.)
For more information regarding the services stated
above and additional information, please visit
mastercardus.idprotectiononline.com.
Charges: There is no charge for these services, they are provided
by your financial institution.
Services NOT Provided:
When it is determined you have committed any dishonest,
criminal, malicious or fraudulent act.
When your financial institution or card issuer which provides
this service, has investigated the event and deemed you are
responsible for the charge or event.
When any theft or unauthorized use of an account by a person
to whom the account has been entrusted has been committed.
Program Provisions for Mastercard ID Theft Protection:
This service applies only to you, the named Mastercard cardholder.
You shall use due diligence and do all things reasonable to avoid or
diminish any loss or damage to property protected by the program.
The provider, Generali Global Assistance, relies on the truth of
statement made in the affidavit or declaration from each cardholder.
This service is provided to eligible Mastercard cardholders at no
additional cost and is in effect for acts occurring while the program
is in effect. The terms and conditions contained in this program
Guide may be modified by subsequent endorsements. Modifications
to the terms and conditions may be provided via additional Guide
mailings, statement inserts, or statement messages. Mastercard or
10
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
MASTERCARD
GLOBAL SERVICE
Get assistance anytime, anywhere for Your card-
related questions by calling 1-800-Mastercard.
Call Mastercard Global Service immediately to report Your card lost
or stolen and to cancel the account. If You need to make purchases
or arrange for a cash advance, with Your issuer’s approval, You can
receive a temporary card the next day in the United States, and
within two business days almost everywhere else. Remember, if You
report Your card lost or stolen, You will not be responsible for any
unauthorized transactions on Your account. In the United States
(including all 50 states, the District of Columbia, the U.S. Virgin
Islands, and Puerto Rico) and Canada, call 1-800-307-7309.
When out-of-country and in need of assistance, You can easily
reach a specially trained Mastercard Global Service Representative
who can help You 24 hours a day, 365 days a year, in any language.
You can call toll-free from over 80 countries worldwide.
your financial institution can cancel or non-renew these services,
and if we do, we will notify you at least thirty (30) days in advance.
If the provider non-renews or cancels any services provided to
eligible Mastercard cardholders, you will be notified within 30–120
days before the expiration of the service agreement. In the event
substantially similar coverage takes effect without interruption,
no such notice is necessary. For general questions regarding these
services, please contact 1-800-Mastercard.
Need to make a claim?
To file a new claim visit MyCardBenefits.com or call
1-800-Mastercard.
11
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Some of the key toll-free Mastercard Global
Service telephone numbers are:
For additional information, or for country-specific, toll-free
telephone numbers not listed above, visit Our website at
mastercard.com or call the United States collect
at 1-636-722-7111.
Account Information and Card Benefits:
When in the United States, contact Your card issuer directly for
account information and 1-800-Mastercard for card benefits.
When traveling outside the U.S., call Mastercard Global Service to
access Your card issuer for account information or to access any of
Your card benefits.
ATM Locations:
Call 1-877-FINDATM (1-877-346-3286) to find the location of a
nearby ATM in the Mastercard ATM Network accepting Mastercard
®
,
Maestro
®
, and Cirrus
®
brands. Also, visit Our website at mastercard.
com to use Our ATM locator. You can get cash at over two million
ATMs worldwide. To enable cash access, be sure You know Your
Personal Identification Number (PIN) before You travel.
Australia 1-800-120-113
Austria 0800-070-6138
France 0-800-90-1387
Germany 0800-819-1040
Hungary 06800-12517
Ireland 1-800-55-7378
Italy 800-870-866
Mexico 001-800-307-7309
Netherlands 0800-022-5821
Poland 0-0800-111-1211
Portugal 800-8-11-272
Spain 900-97-1231
United Kingdom 0800-96-476
Virgin Islands – 800-307-7309
12
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Provides 24/7 personal concierge assistance
to enhance travel, dining and entertainment
experiences, provide household needs and
access to unique benefits.
World Elite Mastercard offers You the Mastercard Concierge Service.
Imagine Your own Personal Assistant 24 hours a day, 7 days a week,
365 days of the year. Where knowledgeable experts can assist with
whatever You need, whenever You need it. This takes “Concierge
Service” to the next level with robust, personalized features that
will save You time and simplify Your day.
Benefits include:
Personal Profile to track preferences for travel, hotels, dining,
entertainment, special occasions – and even food allergies.
Local experts who can provide on-site assistance with everyday
household needs – like being there when the new appliance
is delivered, because You can’t be.
Access to unique dining and entertainment venues to
turn a special occasion into a memorable experience.
Reminder service for those dates or events that You can’t
afford to miss.
Pre-trip planning services, providing You with critical information
in advance of Your trip including: 10-day weather forecast,
travel requirements, city-specific news and conditions, safety
and security advisory, suggested packing list, pre-arranged
confirmations for dining and other services, top must-see
attractions, fitness facilities, jogging paths and recreation within
close proximity of Your hotel, etc.
Let the Mastercard Concierge assist You today, so You can have
Your day back! Call the number on the back of your card and our
experts look forward to assisting you.
Costs of any goods or services provided by the concierge
will be billed to Your World Elite Mastercard.
| CONCIERGE SERVICES
Call the number on the back of your card any
time of day or night to speak to a concierge.
13
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
| TRAVEL ASSISTANCE
Provides pre-trip destination information such as
visa/passport requirements, immunization, and
help with lost/stolen travel documents and luggage.
Also provides referrals to physicians, hospitals, and
attorneys, local embassies and consulates, if You
are traveling more than 100 miles from home.
Rely on Travel Assistance Services when You’re away from home.
Travel Assistance Services is Your guide to many important services
You may need when traveling. Benefits are designed to assist You
or Your travel companions when You’re traveling 100 miles or more
from home. This is reassuring, especially when visiting a place
for the first time or not speaking the language. For services, call
1-800-Mastercard. Enrollment is automatic and the assistance
service is free to cardholders. Please keep in mind that You will be
responsible for the fees incurred for professional or emergency
services requested of Travel Assistance Services (e.g., medical
or legal bills).
Travel Assistance Services are available worldwide, with the
exception of those countries and territories which may be involved
in an international or internal conflict, or in those countries and
territories where the existing infrastructure is deemed inadequate
to guarantee service. You may contact Us prior to embarking on a
covered trip to confirm whether or not services are available at Your
destination(s).
MasterTrip
®
Travel Assistance
Before You begin Your trip, MasterTrip provides information on
travel requirements including documentation (visas, passports),
immunizations or currency exchange rates. The exchange rate
provided may differ from the exact rate that issuers use for
transactions on Your card. Information on exchange rates for
items billed on Your statement should be obtained from the
Benefits are designed to assist You or Your
travel companions when You’re traveling
100 miles or more from home.
14
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
financial institution that issued Your card. MasterTrip will also help
You locate any lost or stolen travel materials, including luggage.
This is not an insurance policy for lost/stolen luggage and We do
not reimburse You for a permanent loss.
If You have a travel emergency and need cash, MasterTrip can
arrange to transfer up to $5,000 from a family member, friend,
or business account.
This service does not provide maps or information regarding
road conditions.
Travel Services Medical Assistance
Provides a global referral network of general physicians, dentists,
hospitals and pharmacies. We can also help You refill prescriptions
with local pharmacists (subject to local laws).
In the event of emergencies, a stateside physician or nurse can
be contacted for consultation with the local medical staff and to
monitor Your condition. If You are hospitalized, We can arrange
to have messages relayed home, transfer You to another facility
if medically necessary, or have a family member or close friend
brought to Your bedside if You have been traveling alone (at
cardholder’s expense). If a tragedy occurs, we’ll assist in securing
travel arrangements for You and Your travel companion(s).
MasterLegal® Referral Service
Provides You with English-speaking legal referrals or consults with
appropriate embassies and consulates regarding Your situation.
Will assist in transfers up to $5,000 in cash from a family member,
friend or business to cover legal fees or to post bail. There is
no charge for referral services; however, legal and bail fees are
Your responsibility.
15
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
As an eligible Cardholder, You, your Spouse or
Domestic Partner and your Dependent Children
are eligible for Baggage Delay Insurance.
Coverage is provided automatically when a portion
of the cost of the Trip is charged to your Barclays
Bank Card account while the Insurance is effective.
Coverage is provided at no cost to eligible Barclays
Bank Cardholders.
Definitions
Account means eligible credit card accounts. Baggage means
suitcases and the containers specifically designated for carrying
personal property, and the personal property contained therein.
Baggage Delay means a delay or misdirection of the Covered
Person’s Baggage by a Common Carrier for more than 4 hours
from the time the Covered Person arrives at the destination on the
Covered Persons ticket. Cardholder means an individual who is
named on the Account issued by Barclays Bank. Common Carrier
means any commercially licensed motorized land, water or air
Conveyance, operated by an organization organized and licensed
for the transportation of passengers for hire and operated by
an employee or an individual under contract. Company means
Federal Insurance Company. Conveyance means any motorized
craft, vehicle or mode of transportation licensed or registered by
a governmental authority with competent jurisdiction. Covered
Person means a person as indicated above qualifying as eligible for
benefits. Dependent Child means the Insured Person’s unmarried
child from the moment of birth, including a natural child, grandchild,
stepchild or adopted child from the date of placement with the
Insured Person. The Dependent Child must be primarily dependent
upon such Insured Person for maintenance and support, and must
be under the age of twenty-six (26) or classified as an Incapacitated
Dependent Child. Domestic Partner means a person designated
by the Covered Person who is registered as a Domestic Partner or
legal equivalent under laws of the governing jurisdiction or who:
| BAGGAGE DELAY
You must charge the entire cost of the
passenger fare(s) to Your Mastercard for the
insurance to be effective.
16
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
1) is at least 18 years of age and competent to enter into a contract;
2) is not related to the Covered Person by blood; 3) has exclusively
lived with the Covered Person for at least twelve (12) consecutive
months prior to the date of enrollment; 4) is not legally married or
separated; and 5) as of the date of enrollment, has with the Covered
Person at least two (2) of the following financial arrangements:
a) a joint mortgage or lease; b) a joint bank account; c) joint title
to or ownership of a motor vehicle or status as a joint lessee on
a motor vehicle lease; or d) a joint credit card account with a
financial institution. Neither the Covered Person nor the Domestic
Partner can be married to, or in a civil union with, anyone else.
Incapacitated Dependent Child means any person who, as a result
of being mentally or physically challenged, is permanently incapable
of self-support and permanently dependent on the Insured Person
for support and maintenance, as evidenced by United States income
tax returns showing such person as dependent. Insured Person
means the Covered Person who has a direct relationship with
Barclays Bank. Proof of Loss means written evidence acceptable
to Us that a loss has occurred. Recreational Equipment means
any equipment: 1) that is used to engage in a particular sport,
hobby, game, excursion, or other recreational activity; and 2) for
which the Covered Person has the requisite license or permit to
own or operate if a license or permit is required. Spouse means
the Covered Person’s husband or wife who is recognized as such
by the laws of the jurisdiction in which the Covered Person resides.
Spouse includes Domestic Partners or Covered Persons joined by
Civil Unions where applicable by law. Trip means any travel booked
through a Common Carrier for which any portion of the cost has
been charged to the Insured Person’s Account issued by Barclays
Bank. We, Us and Our means Federal Insurance Company.
We will reimburse you, your Spouse or Domestic Partner and your
dependents in the event of a Baggage Delay and for each additional
24-hour period beyond the initial Baggage Delay. In no event will We
reimburse more than $100 per day for up to 3 days. The benefit is
first payable after 4 hours of delay and then for each additional 24
hour period thereafter. Our payment is limited to expenses incurred
for the emergency purchase of essential items, such as toiletries,
clothing and chargers for electronic equipment (limit of one (1)
per device), needed by the Covered Person during a qualifying
Baggage Delay.
This benefit is payable on an excess basis over and above any
amount due from any other valid or collectible insurance or
any other form of reimbursement payable by those responsible
for the loss.
Essential items not covered by Baggage Delay include,
but are not limited to:
Hearing aids;
Artificial teeth, dental bridges or prosthetic devices;
17
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Tickets, documents, money, securities, checks, travelers
checks and valuable papers;
Business samples;
Jewelry and watches;
Cameras, video recorders and other electronic equipment; or
Recreational Equipment.
We will not reimburse the Covered Person for Baggage Delay
unless the delay was reported by the Covered Person to the
Common Carrier.
Payment of this benefit is subject to Our receipt of satisfactory
Proof of Loss. Proof of Loss includes, but is not limited to:
Copies of the notification and reporting filed with the
Common Carrier and all related correspondence;
Details of the amount paid or payable by the Common
Carrier responsible for the loss; and
Receipts for emergency purchase of essential items.
Receipts are not required for items under $25.
Claim Forms
When We receive notice of a claim, We will send you within fifteen
(15) days, forms for giving Proof of Loss to Us. If you do not receive
the forms, you should send Us a written description of the loss.
This written description should include information detailing the
occurrence, type and extent of the loss for which the claim is made.
Claim Notice
Written claim notice must be given to Us within ninety (90)
days after the occurrence or commencement of any loss covered
by this policy or as soon as reasonably possible. Notice must
include enough information to identify the Covered Person.
How to file a claim:
For claims related matters only please contact the
Claim Administrator. To file a claim please call 855-830-
3721. Claims are processed by the Claim Administrator,
Broadspire, a Crawford company. Complete all items on
the required claim form, attach all appropriate documents,
and mail or fax to: Broadspire, a Crawford company,
P.O. Box 459084, Sunrise, FL 33345 Fax Number 855-
830-3728. Once a claim number is assigned, supporting
documentation for the claim can also be submitted
through myclaimsagent.com. For all other inquiries please
call the number on the back of your card.
18
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
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Failure to give claim notice within ninety (90) days will not invalidate
or reduce any otherwise valid claim if notice is given as soon as
reasonably possible.
Claim Proof of Loss
Complete Proof of Loss must be given to Us within ninety (90) days
after the date of loss, or as soon as reasonably possible. Failure
to give complete Proof of Loss within these time frames will not
invalidate or reduce any otherwise valid claim if notice is given as
soon as reasonably possible, and in no event later than one (1) year
after the deadline to submit complete Proof of Loss, except in cases
where the claimant lacks legal capacity. We have a right to examine
under oath, as often as We may reasonably require, the Covered
Person or the Covered Persons authorized representative, if
applicable. We may also require the Covered Person or the Covered
Person’s authorized representative, if applicable, to provide a signed
description of the circumstances surrounding the loss and their
interest in the loss. The Covered Person or the Covered Persons
authorized representative, if applicable, will also produce all records
and documents requested by Us and will permit Us to make copies
of such records or documents as a handy reference guide, please
read this and keep it in a safe place with your other insurance
documents.
This description of coverage is not a contract of insurance but is
simply an informative statement of the principal provisions of the
insurance while in effect. Complete provisions pertaining to this plan
of Insurance are contained In the master policy 9908-14-47. If this
plan does not conform to your state statutes, it will be amended to
comply with such laws. Chubb is the marketing name used to refer
to subsidiaries of Chubb Limited providing insurance and related
services. For a list of these subsidiaries, please visit our website at
new.chubb.com. Insurance provided by Federal Insurance Company.
All products may not be available in all states. This communication
contains product summaries only. Coverage is subject to the
language of the policies as actually issued. Chubb, PO Box 1600,
Whitehouse Station, NJ 08889-1600.
19
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Coverage is secondary to any other
applicable insurance or benefit available
to you including benefits provided by your
airline such as exchanged tickets, goodwill
payments, refunds, credits, or vouchers.
Covers You and Your family for the cost for
nonrefundable trip expenses if certain unforeseen
events cause You to cancel or interrupt Your trip.
Definitions
Injury means bodily injury caused by an accident that occurs
while You are covered under this program, and results directly
and independently of all other causes of loss. The injury must be
verified by a physician. Travel supplier means a tour operator,
occupancy provider, cruise line, airline, railroad or other Common
Carriers. Trip Cancellation means the cancellation of travel
arrangements when the Eligible Traveler is prevented from
traveling on a Common Carrier for a Trip on or before the
departure of the Trip. Trip Interruption means the interruption
of the Trip either on the way to the point of departure or after
departure of the Trip.
Refer to Key Terms on page 2 for other definitions and words
that appear in bold as well as Legal Disclosures at the end of
this booklet.
A. To get coverage:
You must purchase the trip with Your covered card and/or
accumulated rewards from Your covered card for You, or Your
family member, and Your traveling companions. Family member(s)
do not need to travel with the cardholder to receive coverage. If the
trip is not purchased entirely with Your covered card, We will only
pay for the percentage of the eligible claim based on the percentage
of the trip purchased on the covered card.
If redeemable certificates, vouchers, coupons, or discounts
awarded from frequent flier programs are used to purchase the
trip, any remaining charge for the trip must be purchased entirely
with Your covered card.
TRIP CANCELLATION
AND INTERRUPTION
20
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B. Covered Reasons:
1. Sickness, injury, or death of You, Your family member, or Your
traveling companion, booked to travel with You which results
in medically imposed restrictions. A physician must advise
cancellation of Your trip on or before the trip departure date.
2. Inclement weather, which prevents a reasonable and prudent
person from traveling or continuing on a trip (a person must
cancel their entire trip because severe weather or a natural
disaster causes all travel to or from their destination to stop
for at least 24 hours); or
3. Change in military orders of You or Your spouse; or
4. Terrorist action or hijacking; or
5. Call to jury duty or subpoena by the courts, either of which
cannot be postponed or waived; or
6. You or traveling companions dwelling made uninhabitable; or
7. Quarantine imposed by a physician for health reason.
C. The kind of coverage You receive:
We will reimburse You for any incurred charge if You are required
to cancel Your trip, prior to Your trip departure date, due to
a covered reason. You must cancel Your trip with Your travel
supplier as soon as the covered reason arises. You must also
advise the administrator immediately, as We will not pay benefits
for any additional charges incurred that would not been charged
had You notified the travel supplier and the claim administrator
as soon as reasonably possible.
If the trip is interrupted for a covered reason, We will reimburse
You for the travel on a common carrier to Your return destination
or to rejoin Your family members or travel companions at their
current location.
Terms of Coverage
Coverage begins on the date the Trip was purchased and ends
immediately at the time the Trip is completed.
Coverage Limitations:
Coverage is limited to the lesser of the following:
• $5,000 per trip; or
• $10,000 per 12 month period; or
• The original cost of the common carrier ticket for the trip.
Coverage is secondary to any other applicable insurance or benefit
available to You including benefits provided by the Travel Provider
(including, but not limited to, exchanged tickets, drop in ticket
prices, goodwill payments, refunds, credits, or vouchers).
D. What is NOT covered:
Pre-existing medical conditions.
Intentionally self-inflicted injuries, including suicide or
attempted suicide.
21
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War, invasion, acts of foreign enemies, hostilities between nations
(whether declared or not) civil war.
Piloting or learning to pilot or acting as a member of the crew of
any aircraft.
Mental or emotional disorders, unless hospitalized.
Participation in professional athletics or underwater activities.
Being under the influence of drugs or intoxicants.
Commission of or the attempt to commit a criminal act.
Participating in bodily contact sports (ex. boxing); skydiving;
hang gliding; parachuting; mountaineering; any race; bungee cord
jumping; or speed contest.
Dental treatment except as a result of accidental injury to sound,
natural teeth.
Any non-emergency treatment or surgery, routine physical
examinations.
Hearing aids, eye glasses or contact lenses.
Curtailment or delayed return for other than a covered reason.
One-way travel that does not have a return destination.
E. How to file a claim:
Visit MyCardBenefits.com or call 1-800-Mastercard to open
a claim. You must report the claim within sixty (60) days of the
covered Trip Cancellation or Trip Interruption or the claim may
not be honored.
Submit the following documentation within one hundred and
eighty (180) days from the date of failure or the claim may not
be honored:
Covered card billing statement showing the charge
for the covered trip.
Proof of a covered reason. Examples, orders to report
for active duty, subpoena to appear in court, etc.
For sickness, injury or death, a completed physicians form.
Copy of the cancellation policy of the common carrier.
Any other documentation that may be reasonably requested
by Us or Our designated representative to validate a claim.
22
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| TRAVEL ACCIDENT INSURANCE
Provides insurance against accidental loss of life
or injury while traveling for You and Your family.
Definitions
Accident or Accidental means a sudden, unforeseen and
unexpected event happening by chance. Accident includes
unavoidable exposure to elements arising from a covered Hazard.
Account means eligible credit card accounts, or debit card accounts
issued by Barclays Bank. Benefit Amount means the Loss amount
applicable at the time the entire cost of the passenger fare is
charged to an eligible account. Common Carrier means any land,
water or air conveyance operated by those whose occupation or
business is the transportation of persons without discrimination
and for hire. Company means the Federal Insurance Company.
Covered Trip means travel on a Common Carrier when the entire
cost of the passenger fare for such transportation, less redeemable
certificates, vouchers or coupons, has been charged to an Account
issued by the Policyholder. Dependent Child(ren) means those
children, including adopted children and children placed for
adoption, who are primarily dependent upon the for maintenance
and support and who are: 1) under the age of nineteen (19) and
reside with the Policyholder; or 2) beyond the age of nineteen (19),
permanently mentally or physically challenged, and incapable of
self-support; or 3) under the age of twenty-five (25) and classified
as a fulltime student at an institute of higher learning. Domestic
Partner means a person designated in writing by the Accountholder
who is at least eighteen (18) years of age, and who during the past
twelve (12) months: 1) has been in a committed relationship with
the primary Accountholder and 2) has been the Accountholders
sole spousal equivalent; and 3) has resided in the same household
as the primary; and 4) has been jointly responsible with the
Accountholder for each other’s financial obligation, and who intends
to continue the relationship above indefinitely. Loss of Foot means
the complete severance through or above the ankle joint. We will
consider it a Loss of Foot even if the foot is later reattached. Loss of
Hand means complete severance through or above the knuckle
joints of at least 4 fingers on the same hand or at least 3 fingers
and the thumb on the same hand. We will consider it a Loss of
Hand even if the fingers and/or thumb are later reattached. Loss of
Hearing means the permanent and irrecoverable Loss of Hearing in
both ears, as determined by a Physician. Loss of Life means death,
including clinical death determined by the local governing medical
authorities. Loss of Sight of an Eye means the permanent loss of
23
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Español: 1-800-633-4466
| TRAVEL ACCIDENT INSURANCE
vision in one eye. Remaining vision must be no better than 20/200
using a corrective aid or device as determined by a Physician.
Loss of Speech means the permanent and irrecoverable total loss
of the capability of speech without the aid of mechanical devices,
as determined by a Physician. Loss of Thumb and Index Finger
means complete severance through or above the knuckle joints
of the thumb and index finger of the same hand. We will consider
it a Loss of Thumb and Index Finger even if one or both are later
reattached. Physician means a person who is licensed as a medical
doctor or a doctor of osteopathy by the laws of the jurisdiction in
which treatment is given and who is qualified to provide the medical
treatment. A Physician does not include a family member of the
Insured Person, a social worker, a physical therapist or an intern.
Policyholder means Financial Customer Insurance Trust.
What is Travel Accident Insurance?
Travel Accident Insurance provides coverage against accidental loss
of life, limb, sight, speech or hearing while riding as a passenger in,
entering or exiting any licensed Common Carrier while the Insured
Person is on a Covered Trip. Coverage is also extended while the
Insured Person is riding as a passenger in, entering or exiting any
Common Carrier during travel to or from the airport, terminal, or
station: 1) immediately preceding the departure of the scheduled
Common Carrier on which the has purchased passage; and
2) immediately following the arrival of the scheduled Common
Carrier on which the Insured Person was a passenger. This coverage
extension does not include any courtesy transportation provided
without a specific charge. If the entire cost of the passenger
fare has not been charged to an eligible Account prior to your
arrival at the airport, terminal or station, coverage begins at the
time the entire cost of the travel passenger fare is charged to
an eligible Account.
How is Travel Accident Insurance Activated?
Eligible Accountholders, their Spouse or Domestic Partner, and
Dependent Children are COVERED AUTOMATICALLY when the
entire cost of the passenger fare(s), less redeemable certificates,
vouchers or coupons, has been charged to an eligible Account
account issued by Barclays Bank. The Spouse or Domestic Partner,
and Dependent Children do not need to be traveling with the
Accountholder for coverage to be in effect. It is not necessary for
you to notify Barclays Bank, the administrator or the Company
when tickets are purchased. This insurance plan is provided at
NO COST to eligible cardholders. This insurance is effective on
the date that the eligible Account becomes active, and will cease
on the date the Master Policy 9908-14-49 is terminated or on the
date the eligible account ceases to be in good standing, whichever
occurs first.
24
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Disappearance of a Conveyance: If the Insured Person has not
been found within one (1) year of the disappearance, stranding,
sinking, wrecking or breakdown of any conveyance in which the
was covered as an occupant, it will be assumed, subject to all other
terms of coverage, that the Insured Person has suffered Loss of Life.
Maximum limit of Insurance for all
Insured Persons Traveling Together
In the event of multiple Accidental deaths per Account arising
from any one Accident, the Company’s liability for all such Losses
will be limited to a Maximum Limit of Insurance equal to three (3)
times the applicable Benefit Amount for Loss of Life. Benefits will
be proportionately divided among the Insured Persons up to the
Maximum Limit of Insurance.
How much coverage is provided?
Loss Due to
an Accident
Loss of Speech and Loss of Hearing
Speech and Loss of one of:
Hand, Foot or Sight of One Eye
Hearing and Loss of one of:
Hand, Foot or Sight of One Eye,
Both Hands, Loss of Both Feet,
Loss of Sight of Both Eyes or a
Combination of any two of a
Loss of Hand, a Loss of Foot
or Loss of Sight of One Eye
One Hand, Loss of One Foot
or Loss of Sight of One Eye
Speech or Loss of Hearing
Thumb and Index Finger
of the same hand
(Percentage of Loss of
Life Benefit Amount)
100%
100%
100%
100%
50%
50%
25%
Insured Person
Eligible Cardholders
The Spouse or Domestic Partner
of Eligible Cardholders
The Dependent Child(ren) of
Eligible Cardholders
Loss of Life Benefit Amount
$250,000
$250,000
$250,000
25
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Exclusions to Coverage
This insurance does not cover loss resulting from: 1) an Insured
Person’s emotional trauma, mental or physical illness, disease,
pregnancy, childbirth or miscarriage, bacterial or viral infection
(except bacterial infection caused by an accident or from accidental
consumption of a substance contaminated by bacteria), or bodily
malfunctions; 2) suicide, attempted suicide or intentionally self-
inflicted injuries; 3) declared or undeclared war, but war does not
include acts of terrorism; 4) travel between the Insured Persons
residence and regular place of employment; or 5) an Accident while
an Insured Person is in, entering or exiting any aircraft while acting
or training as a pilot or crew member, but this exclusion does not
apply to passenger who temporarily perform pilot or crew functions
in a life threatening emergency.
Who is the Beneficiary?
The Loss of Life benefit will be paid to the beneficiary designated
by the insured Person. If no such designation has been made, that
benefit will be paid to the first surviving beneficiary in the following
order: a) the Insured Persons spouse, b) the Insured Persons
children, c) the Insured Persons parents, d) the Insured Persons
brothers and sisters, e) the Insured Person’s estate. All other
indemnities will be paid to the Insured Person.
Claims Provisions
What Documents are Required to Substantiate a Loss?
Some of the documentation that may be requested by the Company
includes but is not limited to 1) A completed claim form; 2) a copy
of the travel itinerary; 3) a police report confirming the claimed
Accident; 4) A copy of the credit card statement that shows the
charge for the Common Carrier or Scheduled Airline fare; and 5) a
copy of the death certificate.
How Soon After a Loss Must Claim Notice be Given?
Written claim notice must be given to the Company within 20 days
after the occurrence of any loss covered by this policy or as soon
How to file a claim:
To file a claim please call 1-800-Mastercard. Claims are
processed by the Claim Administrator, Broadspire, a
Crawford company. Complete all items on the required
claim form, attach all appropriate documents, and mail
or fax to: Crawford and Company, P.O. Box 4090, Atlanta,
GA 30302, Fax Number 855-830-3728. Please reference
policy #9908-14-49
26
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as reasonably possible Failure to give notice within 20 days will not
invalidate or reduce any otherwise valid claim if notice is given as
soon as reasonably possible.
How Soon Will Claims Forms be Sent?
When the Company receives notice of a claim, the Company will
send you forms for giving proof of loss to us within 15 days. If you
do not receive the forms, you should send the Company a written
description of the loss.
How Soon Must Proof of Loss be Submitted?
For all claims, complete proof of loss must be given to us within
90 days after the date of loss, or as soon as reasonably possible.
Failure to give complete proof of loss within these time frames will
not invalidate any otherwise valid claim if notice is given as soon
as reasonably possible and in no event later than 1 year after the
deadline to submit complete proof of loss.
How Soon Will Payment be Made After Proof of Loss is
Submitted? For all benefits, the Company will pay you or your
beneficiary the applicable benefit amount within 60 days after
complete proof of loss is received and if you, the Policyholder and/
or the beneficiary have complied with all the terms of this policy.
I Have Questions That are Not Addressed Above
Answers to specific questions can be obtained by writing the Plan
Administrator: Direct Marketing Group, 13265 Bedford Avenue,
Omaha, NE 68164
Important Information Regarding This Insurance
No legal action may be brought to recover on this policy until
sixty (60) days after we have been given complete written Proof
of Loss. No such action may be brought after three (3) years from
the time written Proof of Loss is required to be given. No such
action may be brought unless there has been full compliance with
all of the terms of this policy. In no case will we be liable for benefits
that are not payable under the terms of this policy or that exceed
the applicable Benefit
Amounts or Limits of Insurance.
If you make a claim knowing it to false or fraudulent in any respect,
no coverage shall exist for such claim and your benefits may be
canceled. Each claimant agrees that representations regarding
claims will be accurate and complete. Any and all relevant provisions
shall be void in any case of fraud, intentional concealment, or
misrepresentation of material fact. This benefit is provided to
eligible cardholders at no additional cost. The terms and conditions
contained in this Guide to Benefits may be modified by subsequent
endorsements. Modifications to the terms and conditions may be
provided by way of additional Guide to Benefit mailings, statement
27
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AUTO RENTAL COLLISION
DAMAGE WAIVER
You must decline the optional collision/
damage waiver (or similar coverage)
offered by the rental company.
Definitions
Actual Cash Value means the amount a Rental Vehicle is
determined to be worth based on its market value, age, and
condition at the time of loss. Covered Territory means any country,
commonwealth, protectorate, or political division in which a Rental
Vehicle is taken possession by an Eligible Renter. Eligible Account
means the account associated with a U.S. issued consumer credit
card, debit card, checking account, line of credit, loan, certificate
of deposit, or other account that is eligible for coverage under the
Group Policy. Eligible Renter means a Cardholder or his or her
spouse who charges the entire cost of a Rental Vehicle to the
Cardholder’s Covered Card and who is named as the primary driver
on the Rental Car Agreement for the Rental Vehicle. Group Policy
means the Auto Rental Insurance Policy entered between New
Hampshire Insurance Company, an AIG Company, and mastercard
Insurance Master Trust, which is the subject of this Guide to
Benefits. Malicious Vandalism means the wanton, reckless, and
mischievous destruction of any part or all of the Rental Vehicle
inserts or statement messages. The benefit described in this Guide
to Benefit will not apply to cardholders whose accounts have been
suspended or canceled. As a handy reference guide, please read this
and keep it in a safe place with your other insurance documents.
This description of coverage is not a contract of insurance but is
simply an informative statement of the principal provisions of the
insurance while in effect. Complete provisions pertaining to this
plan of Insurance are contained In the master policy 9908-14-49
on file with the Policyholder: The Financial Customer Insurance
Trust. If this plan does not conform to your state statutes, it will
be amended to comply with such laws. Insurance benefits are
underwritten by Federal Insurance Company. Coverage may not
be available in all states or certain terms may be different where
required by state law. Chubb NA is the U.S.-based operating division
of the Chubb Group of Companies, headed by Chubb Ltd. (NYSE:CB)
Insurance products and services are provided by Chubb Insurance
underwriting companies and not by the parent company itself.
28
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by parties unknown to an Eligible Renter under circumstances
that prevent the Eligible Renter from exercising due diligence
with regard to the protection of the Rental Vehicle. Reasonable
and Customary Charge means a charge customarily made by
other vendors/providers for a given service in the same geographic
area and reflects the complexity of the service taking into account
availability of experienced repair personnel, availability of parts, and
the effort of the vendor/provider to repair the damaged vehicle as
measured by the ratio of total repair time to total time the vehicle is
in the vendor/provider’s possession. Rental Car Agreement means
the entire agreement or contract that an Eligible Renter signs and
receives when renting a Rental Vehicle from a rental car agency
that describes in full all of the terms and conditions of the rental, as
well as the responsibilities of all parties under the contract. Rental
Vehicle means a land motor vehicle with four or more wheels that
an Eligible Renter rented for the period of time shown on the
Rental Car Agreement. Refer to Section D of the EOC for further
exclusions and limitations.
Evidence of Coverage
Refer to Key Terms for the definition of you, your, we, us, our,
and words that appear in bold. This EOC is subject to the Legal
Disclosures set forth below.
A. To receive coverage:
The Eligible Renter must be named as the primary driver on the
Rental Car Agreement.
• The Eligible Renter must take possession of the Rental Vehicle.
The Eligible Renter must decline the full collision/damage waiver
or similar option—or only purchase a partial collision damage
waiver—offered by the rental car company.
The Eligible Renter must pay the entire cost of the Rental Vehicle
(tax, gasoline, and airport fees are not considered rental charges)
with your Covered Card or in combination with your Covered Card
and accumulated points on your Eligible Account. If the rental
car company requires a payment method to secure or to reserve
the Rental Vehicle for the rental period, the Eligible Renter must
secure, reserve, hold, or deposit the entire transaction for the
Rental Vehicle to your Covered Card.
If the Eligible Renter rents the Rental Vehicle at a reduced cost
because of his or her participation in a coupon program, such as
a rental company promotion/discount or an airline mileage points
program, the entire transaction must be reserved and charged to
your Covered Card and at least one (1) full day of rental must be
billed to your Covered Card.
If the Eligible Renter rents a Rental Vehicle under a Rental Car
Agreement that is provided as part of a travel package or similar
package or service, the Eligible Renter must charge the entire
package of services to your Covered Card.
29
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B. The kind of coverage you receive:
We will reimburse an Eligible Renter for covered losses to a
Rental Vehicle in a Covered Territory caused by the following:
(1) Collision with another object; (2) the Rental Vehicle’s overturn;
(3) Malicious Vandalism; (4) theft; or (5) other physical damage
to the Rental Vehicle. Coverage is provided for the lesser of the
following amounts:
The contractual liability assumed by the Eligible Renter with the
owner of the Rental Vehicle;
The Actual Cash Value of the Rental Vehicle;
The actual repair amount;
The Reasonable and Customary Charges of repair and
replacement;
Wholesale market value less salvage and depreciation; or
The rental agency’s purchase invoice less salvage and
depreciation.
This coverage also reimburses the Eligible Renter for the following
expenses caused by or arising directly from a covered loss:
Reasonable and Customary Charges for up to two (2) tows from
the scene of the loss incident to the nearest qualified repair facility.
Rental charges for a reasonable period while the Rental Vehicle is
being repaired.
Up to $500 of valid loss-of-use charges imposed by the rental
company for the period of time the Rental Vehicle is out of
service. The charges must be substantiated by the rental
company’s fleet utilization log.
Coverage is secondary within the Eligible Renter’s country of
residence. Secondary coverage means that this benefit supplements
and applies in excess of any valid and collectible insurance or
reimbursement from any source, including the Eligible Renter’s
personal auto insurance, employer’s insurance, or any other valid
and collectible reimbursement. When coverage is secondary, we will
only cover the deductible and any other eligible amounts, described
under the kind of coverage you receive, not covered by the other
insurance.
Coverage is primary outside an Eligible Renter’s country of
residence. Primary coverage means that the Eligible Renter does
not have to file a claim with any other source of insurance before
receiving coverage under this benefit. However, if the Eligible
Renter’s primary auto insurance or other coverage has made
payments for a covered loss, we will only cover the deductible and
any other eligible amounts, described under the kind of coverage
you receive, not covered by the other insurance.
C. Who is covered:
No person or entity other than the Eligible Renter has any legal
or equitable right, remedy or claim for insurance proceeds and/
or damages under or arising out of this coverage. Coverage is
extended to losses incurred by a person other than the Eligible
Renter if that person is an authorized driver per the terms of the
Rental Car Agreement.
30
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Coverage ends on the earliest of: The date an Eligible Renter no
longer qualifies as an Eligible Renter; the date the Eligible Renter
is determined to be ineligible by the participating organization;
the date the participating organization ceases to pay premium on
the Group Policy; the date the participating organization ceases
to participate in the Group Policy; or the date the Group Policy is
terminated.
D. Excluded Vehicles:
Rental Vehicles do not include and coverage is not extended to the
following:
Vehicles not required to be licensed;
Full-size vans mounted on truck chassis, trucks, pickups, campers,
trailers, motorcycles, motorbikes, mopeds, recreational vehicles
and any other vehicle having fewer than four (4) wheels;
Antique cars (meaning cars that are more than twenty (20) years
old or have not been manufactured for at least ten (10) years);
Limousines;
Expensive, high performance, off-road or exotic cars including but
not limited to Aston Martin, Bentley, Daimler, DeLorean, Excalibur,
Ferrari, Jensen, Lamborghini, Lotus, Maserati, Porsche, and Rolls
Royce;
Vehicles that have an open cargo bed;
Sport utility trucks (vehicles that have been or can be converted
to an open flat-bed truck, including but not limited to the Chevy
Avalanche, GMC Envoy, and Cadillac Escalade EXT).
Coverage is provided only for those vans manufactured and
designed to transport a maximum of eight passengers and that are
used exclusively to transport people. Coverage includes minivans
and sport utility vehicles that are designed to accommodate eight
passengers or fewer and that are intended for bound surfaces.
Unavailable Vehicles. If an Eligible Renter reserves a Rental
Vehicle that is otherwise eligible for coverage under the Group
Policy and the rental car agency validates that no such Rental
Vehicle was available to the Eligible Renter at the time of his or
her scheduled pickup, coverage will be provided for the following
vehicles under the terms and conditions of this coverage: Trucks,
pickups, vehicles with an open cargo bed, or sport utility trucks.
E. Coverage limitations:
(1) Rental Period. An Eligible Renter’s coverage is limited to the
first (31) consecutive days consecutive days of the rental period
for a Rental Vehicle.
(2) Coverage is not available (1) when the Eligible Renter has
personal automobile insurance and lives in a state under whose
law such coverage automatically provides coverage of rental autos,
including waiver of any collision damage deductible, or (2) where
generally prohibited by law.
31
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
F. What is NOT covered:
The cost of any insurance or collision damage waiver offered
by or purchased through the car rental company.
Personal liability.
Inherent vice or damage.
Confiscation by authorities.
Loss or damage as a result of the Eligible Renter’s lack of
reasonable care in protecting the Rental Vehicle before or
after damage occurs (such as leaving the vehicle running and
unattended).
Expenses assumed, waived, or paid by the auto rental company or
its insurer.
Leases or mini leases.
Indirect or direct damages or losses of any nature, whether in tort
or contract or based on any theory of liability, in any civil action or
other legal proceeding arising from or related to a covered claim.
Loss resulting or arising from any violation of the Rental Car
Agreement or the Group Policy.
Loss due to the Eligible Renter’s intentional acts, racing or
reckless driving, or loss due to driving under the influence of
alcohol, intoxicants, or drugs.
Subsequent damages resulting from a failure to protect the Rental
Vehicle from further damage.
Losses due to illegal activity or during the shipment of contraband.
Any loss that occurs while the Rental Vehicle is off-road or
located on an unpaved surface or a surface that is not a regularly
maintained state or government road.
Loss due to hostility of any kind, including war, invasion, rebellion,
insurrection, riot, or civil commotion.
Any loss involving the Rental Vehicle being used for hire, for
commercial use, or as a public or livery conveyance, such as use
for Uber or Lyft.
Theft or damage to unlocked or unsecured vehicles.
Wear and tear, gradual deterioration, and mechanical or
electrical breakdown unless caused by other loss covered
by the Group Policy.
Any obligation that the Eligible Renter assumes under any
agreement other than what is specifically covered under the
Rental Car Agreement or his or her personal auto policy
or other indemnity policy.
Injury of anyone or damage to anything other than the
Rental Vehicle.
Loss or theft of personal belongings from the interior or exterior
of a Rental Vehicle.
Items not installed by the original manufacturer.
Damage to windshields that is not the result of a collision or roll-
over. Damage to a windshield may be covered if such damage is
due to road debris or road hazard and takes place while the Rental
Vehicle is the Eligible Renter’s responsibility.
Vehicle keys or portable Global Positioning Systems (GPS).
Blowouts or tire/rim damage if not caused by theft, vandalism,
or vehicle collision.
32
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Depreciation of the Rental Vehicle caused by the incident,
including but not limited to “diminished value” (administrative
or other fees charged by the rental company).
Value-added tax, or similar tax, unless reimbursement
of such tax is required by law.
Charges for gasoline or airport fees.
In addition, we shall not be deemed to provide cover and we
shall not be liable to pay any claim or provide any benefit under
the Group Policy to the extent that the provision of such cover,
payment of such claim or provision of such benefit would expose
us, our parent company or its ultimate controlling entity to any
sanction, prohibition or restriction under United Nations resolutions
or the trade or economic sanctions, laws or regulations of the
European Union or the United States of America.
G. How to file a claim:
Visit MyCardBenefits.com or call 1-800-Mastercard to open a
claim. The Eligible Renter must report the claim within sixty (60)
days from the date of loss or the claim may not be honored (not
applicable to residents of certain states, a list of which is on file
with the Administrator). The Eligible Renter must also do the
following:
Report the loss to the police;
Permit us to inspect and appraise the damaged property before
its repair or disposition; and
Do what is reasonably necessary after loss to protect the Rental
Vehicle from further loss.
The Eligible Renter may choose to assign his or her benefits under
this insurance program to the rental agency from which he or she
rented the Rental Vehicle. Please contact our Administrator for
further details.
Submit written proof of loss within 180 days of the date of the
incident or the claim may not be honored. Failure to provide such
proof within the required time will not invalidate or reduce any
claim if it was not reasonably possible to provide proof within
such time, provided such proof is furnished as soon as reasonably
possible and in no event, except in the absence of legal capacity,
later than one (1) year from the time proof is otherwise required.
Required documentation may include the following:
Rental Vehicle charge receipt or statement.
The Rental Car Agreement for the Rental Vehicle.
Copy of the Eligible Person’s valid driver’s license.
Copy of the declaration’s page of any primary vehicle
insurance or other valid insurance or coverage.
A copy of the police report when the Rental Vehicle is
stolen, vandalized, or involved in a multi-vehicle collision
or a collision that requires the vehicle to be towed or
makes the vehicle un-drivable.
Itemized repair estimate from a certified collision repair facility.
Copy of the rental company promotion/discount, if applicable.
Copy of the vehicle rental location class specific fleet utilization
log, if loss-of-use charges are being claimed.
33
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
Any other documentation that may be reasonably requested by
us or our Administrator to validate a claim.
H. Payment of Claims
All benefits payable for any loss will be paid immediately to the
Eligible Renter—or to the Eligible Renter’s estate in the case of
death—upon receipt of due written proof of such loss.
This Guide to Benefits is not, by itself, a policy or contract of
insurance or other contract. Benefits are provided to you, the
Cardholder, at no additional charge. Non-insurance services may
have associated costs, which will be your responsibility.
The insurance benefits are provided under the Group Policy issued
by New Hampshire Insurance Company, an AIG company. This Guide
to Benefits is a summary of benefits provided to you. The attached
Key Terms and EOC are governed by the Group Policy.
Effective date of benefits: This Guide to Benefits replaces all prior
disclosures, program descriptions, advertising, and brochures by
any party. The Policyholder and the insurer reserve the right to
change the benefits and features of these programs at any time.
Notice will be provided for any changes.
Cancellation: The Policyholder may cancel these benefits at
any time or choose not to renew the insurance coverage for all
Covered Cards. If the Policyholder cancels these benefits, you will
be notified in advance. If we terminate, cancel, or choose not to
renew the coverage to the Policyholder, you will be notified as soon
as is practicable. Insurance benefits will still apply for any eligible
coverage that attaches prior to the date of such termination,
cancellation, or non-renewal, subject to the terms and conditions of
coverage.
Benefits to you: These benefits apply only to U.S. issued Covered
Cards. No person or entity other than the Eligible Renters shall
have any legal or equitable right, remedy, or claim for benefits,
insurance proceeds and damages under or arising out of these
programs. These benefits do not apply if your card privileges have
been cancelled. However, insurance benefits will still apply for any
benefit you were eligible for prior to the date that your Covered
Card is suspended or cancelled, subject to the terms and conditions
of coverage.
Legal Action: No action at law or in equity may be brought to
recover under the Group Policy prior to the expiration of 60 days
after written proof of loss has been furnished in accordance with
the requirements of this Guide to Benefits. No such action may be
brought after the expiration of three years from the time written
proof of loss is required to be furnished.
Fraud & Intentional Misrepresentation: If any request for benefits
made under the Group Policy is determined to be fraudulent, or
if any fraudulent means or devices are used by you or anyone
qualifying as an insured to obtain benefits under the Group Policy,
34
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
all benefits will be forfeited. No coverage is provided if you or
anyone qualifying as an insured does the following: (1) Conceals
or misrepresents any fact upon which we rely, if the concealment
or misrepresentation is material and is made with the intent to
deceive; or (2) conceals or misrepresents any fact that contributes
to the loss.
Transfer of rights or benefits: The policy is not assignable,
but the benefits may be assigned.
Due Diligence: The Eligible Renter must exercise or perform all
vigilant activity, attentiveness, and care that would be exercised or
performed by a reasonable and prudent person under the same
or similar circumstances to protect any covered property from
damage, loss, or theft.
Subrogation: If payment is made under these benefits, we are
entitled to recover such amounts, to the extent of our payments,
from other parties or persons. Any party or person who receives
payment under these benefits must transfer to us his or her
rights to recovery against any other party or person and must do
everything necessary to secure these rights and must do nothing
that would jeopardize them.
Salvage: If a covered loss is not repairable, we may request you to
send the item to us for salvage at your expense. Failure to remit the
requested item for salvage to us may result in denial of the claim.
Other Limitation: Benefits listed in this Guide to Benefits are
subject to the conditions, limitations, and exclusions described in
each benefit section. Receipt and/or possession of this Guide to
Benefits does not guarantee coverage or coverage availability.
This Guide is intended as a summary of services, benefits, and
coverages and, in case of a conflict between the Guide and the
Group Policy, the Group Policy shall control. Provision of services
is subject to availability and applicable legal restrictions.
Washington Residents: For Washington residents only, Evidence
of Coverage (EOC) means the section of this Guide to Benefits
that describes the terms, conditions, and exclusions of your
coverage. The EOC, Key Terms, and Legal Disclosures are the entire
agreement between you and us. Representations or promises made
by anyone that are not contained in the EOC, Key Terms, or Legal
Disclosures are not part of your coverage. In case of a conflict
between this Guide to Benefits and the Group Policy, the Guide
to Benefits shall control.
35
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
As a World Elite Mastercard cardmember,
You have access to Mastercard Travel Services™,
a suite of benefits, amenities and upgrades,
preferential treatment and premium travel offers
from best-in-class travel companies, including
Professional 24/7 travel services, World Elite Luxury
Hotels & Resorts portfolio, World Elite Air, Private
Jet and Cruise programs as well as Mastercard
Airport Concierge and much more.
Take Advantage of All Your World Elite Mastercard Benefits. Simply
call the number on the back of Your World Elite Mastercard card or
visit mastercard.com/worldelitetravel for program updates and to
learn about special promotional travel offers. Benefits are subject to
availability and restrictions apply, for terms and conditions, please
visit mastercard.us/travel-benefits-terms.html.
* Travel & Lifestyle Services are provided by Ten Lifestyle Group
plc. No travel bookings are being made by Mastercard, nor is
Mastercard acting as a travel agency or providing any travel
consultation or advice, in connection with Mastercard Travel
& Lifestyle Services.
Certain terms, conditions and exclusions apply. Full details are
available at travel.mastercard.com/us/en-us/world-elite/product/
terms.
| TRAVEL AND LIFESTYLE SERVICES
Important
Contact Barclays directly for questions concerning Your
account, such as account balance, credit line, billing inquiries
(including transaction exchange rates), merchant disputes, or
information about additional services not described in this Guide.
ACCOUNT AND
BILLING INFORMATION
36
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
This Guide to Benefits is not, by itself, a policy
or contract of insurance or other contract.
Benefits are provided to You, the Accountholder, at no additional
charge. Non-insurance services may have associated costs, which
will be Your responsibility (for example, legal referrals are free, but
the lawyer’s fee is Your responsibility).
The insurance benefits are provided under a group policy issued
by New Hampshire Insurance Company, an AIG company for all
benefits other than Travel Accident Insurance and Baggage Delay
which are provided by Federal Insurance Company a member
insurer of the Chubb Group of Insurance Companies
This Guide to Benefits is a summary of benefits
provided to You. The attached Key Terms and EOC
is governed by the Group Policy.
Effective date of benefits: Effective November 1, 2019, this Guide
to Benefits replaces all prior disclosures, program descriptions,
advertising, and brochures by any party. The Policyholder and the
insurer reserve the right to change the benefits and features of
these programs at anytime. Notice will be provided for any changes.
Cancellation: The Policyholder can cancel these benefits at
any time or choose not to renew the insurance coverage for all
cardholders. If the Policyholder does cancel these benefits, You
will be notified in advance. If the insurance company terminates,
cancels, or chooses not to renew the coverage to the Policyholder,
You will be notified as soon as is practicable. Insurance benefits will
still apply for any benefits You were eligible for prior to the date
of such terminations, cancellation, or non-renewal, subject to the
terms and conditions of coverage.
Benefits to You: These benefits apply only to the Cardholder whose
cards are issued by U.S. financial institutions. The United States
is defined as the fifty (50) United States, the District of Columbia,
American Samoa, Puerto Rico, Guam, and the U.S. Virgin Islands. No
person or entity other than the Cardholder shall have any legal or
equitable right, remedy, or claim for benefits, insurance proceeds
and damages under or arising out of these programs. These
benefits do not apply if Your card privileges have been canceled.
| LEGAL DISCLOSURE
37
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
However, insurance benefits will still apply for any benefit You were
eligible for prior to the date that Your account is suspended or
canceled, subject to the terms and conditions of coverage.
Transfer of rights or benefits: No rights or benefits provided under
these insurance benefits may be assigned without the prior written
consent of the claim administrator for these benefits.
Dispute Resolution – Arbitration: This EOC requires binding
arbitration if there is an unresolved dispute concerning this EOC
(including the cost of, lack of or actual repair or replacement arising
from a loss or breakdown). Under this Arbitration provision, You
give up Your right to resolve any dispute arising from this EOC by
a judge and/or a jury. You also agree not to participate as a class
representative or class member in any class action litigation, any
class arbitration or any consolidation of individual arbitrations. In
arbitration, a group of three (3) arbitrators (each of whom is an
independent, neutral third party) will give a decision after hearing
the parties’ positions. The decision of a majority of the arbitrators
will determine the outcome of the arbitration and the decision of
the arbitrators shall be final and binding and cannot be reviewed or
changed by, or appealed to, a court of law.
To start arbitration, the disputing party must make a written
demand to the other party for arbitration. This demand must be
made within one (1) year of the earlier of the date the loss occurred
or the dispute arose. The parties will each separately select an
arbitrator. The two (2) arbitrators will select a third arbitrator called
an “umpire.” Each party will each pay the expense of the arbitrator
selected by that party.
The expense of the umpire will be shared equally by the parties.
Unless otherwise agreed to by the parties, the arbitration will take
place in the county and state in which You live. The arbitration shall
be governed by the Federal Arbitration Act (9 U.S.C.A. § 1 et. seq.)
and not by any state law concerning arbitration.
The rules of the American Arbitration Association (www.adr.org)
will apply to any arbitration under this EOC. The laws of the state
of New York (without giving effect to its conflict of law principles)
govern all matters arising out of or relating to this EOC and all
transactions contemplated by this EOC, including, without limitation,
the validity, interpretation, construction, performance and
enforcement of this EOC.
Due Diligence: All parties are expected to exercise due diligence to
avoid or diminish any theft, loss or damage to the property insured
under these programs. “Due diligence” means the performance
of all vigilant activity, attentiveness, and care that would be
taken by a reasonable and prudent person in the same or similar
circumstances in order to guard and protect the item.
Subrogation: If payment is made under these benefits, the
insurance company is entitled to recover such amounts from other
38
Questions about these benefits? Call 1-800-Mastercard: 1-800-627-8372
Español: 1-800-633-4466
parties or persons. Any party or Cardholder who receives payment
under these benefits must transfer to the insurance company his or
her rights to recovery against any other party or person and must
do everything necessary to secure these rights and must do nothing
that would jeopardize them, or these rights will be recovered from
the Cardholder.
Salvage: If an item is not repairable, the claim administrator may
request that the Cardholder or gift recipient send the item to the
administrator for salvage at the Cardholder’s or gift recipients
expense. Failure to remit the requested item for salvage to the
claim administrator may result in denial of the claim.
Misrepresentation and Fraud: Benefits shall be void if the
Cardholder has concealed or misrepresented any material facts
concerning this coverage.
Other Insurance: Coverage is secondary to and in excess of any
other applicable insurance or indemnity available to You. Coverage
is limited to only those amounts not covered by any other insurance
or indemnity. It is subject to the conditions, limitations, and
exclusions described in this document. In no event will this coverage
apply as contributing insurance. This Other Insurance clause will
take precedence over a similar clause found in other insurance or
indemnity language.
In no event will these insurance benefits apply as contributing
insurance. The non-contribution insurance clause will take
precedence over the non-contribution clause found in any
other insurance policies.
Severability of Provisions: If in the future any one or more of the
provisions of this Guide to Benefits is, to any extent and for any
reason, held to be invalid or unenforceable, then such provision(s)
shall be deemed “severable” from the remaining provisions of the
Guide. In that event, all other provisions of this Guide shall remain
valid and enforceable.
Benefits listed in this Guide to Benefits are subject to the conditions,
limitations, and exclusions described in each benefit section. Receipt
and/or possession of this Guide to Benefits does not guarantee
coverage or coverage availability.
This Guide is intended as a summary of services, benefits, and
coverages and, in case of a conflict between the Guide and the
master insurance policies, or an issuer’s, or the Mastercard
actual offerings, such master policies or actual offering shall
control. Provision of services is subject to availability and
applicable legal restrictions.
TO FILE A CLAIM
Call 1-800-Mastercard:
800-627-8372,
or en Español:
800-633-4466.
Visit Our website at
mastercard.com
2019 Mastercard
®
From time to time benets may be modied, updated or
removed. All benets may not be listed in this Guide to
Benets. Please go to the Rewards and Benets section
of the customer website at BarclaysUS.com for more
information about all the benets available to you and to
view your current Guide to Benets.
BAR-7306-3