Update on Payment Protection Insurance
Barclays PLC (“Barclays”) is today providing an update on its provision in relation to payment
protection insurance (“PPI”) redress.
As indicated in the Barclays Interim Results Announcement for the six months ended 30 June 2019,
Barclays had recognised cumulative provisions of £9.6bn in relation to PPI redress. Utilisation of the
cumulative provisions to 30 June 2019 was £9.2bn, leaving a residual provision of £360m.
In line with wider industry experience, Barclays has received a significantly higher than expected
volume of PPI-related claims, enquiries and information requests during August, with a further spike
in the final days leading up to the complaints deadline.
The processing of PPI-related claims, enquiries and information requests is ongoing. However,
Barclays expects to increase its provision for PPI redress in its Q3 2019 Results by between £1.2bn and
£1.6bn, which takes into account investigations and queries by the Official Receiver. This provisional
cost impact is preliminary and unaudited. The final outcome could be above or below the estimated
range and will depend on a number of factors including the quality of recently submitted claims.
At this level of provisioning Barclays expects to be at the Group’s target CET1 ratio of c.13% at year-
end.
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For further information, please contact:
Investor Relations
Media Relations
Lisa Bartrip
Tom Hoskin
+44 (0) 20 7773 0708
+44 (0) 20 7116 6927
About Barclays
Barclays is a transatlantic consumer and wholesale bank, offering products and services across
personal, corporate and investment banking, credit cards and wealth management, with a strong
presence in our two home markets of the UK and the US.
With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and
employs approximately 80,000 people. Barclays moves, lends, invests and protects money for
customers and clients worldwide.
For further information about Barclays, please visit our website home.barclays
Forward-looking statements
This announcement contains certain forward-looking statements within the meaning of Section 21E
of the US Securities Exchange Act of 1934, as amended, and Section 27A of the US Securities Act of
1933, as amended. Barclays cautions readers that no forward-looking statement is a guarantee of
future performance and that actual results or other financial condition or performance measures
could differ materially from those contained in the forward-looking statements. These forward-
looking statements can be identified by the fact that they do not relate only to historical or current
facts. Forward-looking statements use words such as ‘may’, ‘will’, ‘seek’, ‘continue’, ‘aim’, ‘anticipate’,
‘target’, ‘projected’, ‘expect’, ‘estimate’, ‘intend’, ‘plan’, ‘goal’, ‘believe’, ‘achieve’, or other words of
similar meaning. These statements and estimates are based on the current assumptions, beliefs and
9th September 2019
expectations of Barclays’ management. By their nature, forward-looking statements involve risk and
uncertainty because they relate to future events and circumstances.
Subject to our obligations under applicable law and regulation, we undertake no obligations to update
publicly or review any forward-looking statements, whether as a result of new information or
otherwise.
The reader should, however, consult any additional disclosures that Barclays has made or may make
in documents it has published or may publish via the Regulatory News Service of the London Stock
Exchange and/or has filed or may file with the US Securities and Exchange Commission.
MAR – Inside Information
This announcement contains inside information for the purposes of Article 7 of the Market Abuse
Regulation (EU) No 596/2014.
