Algorithmic management is on the rise. Worker-led organizing over the past several
years has called attention to how algorithmic management ratchets up the devaluation
of work, leads to the deterioration of working conditions and creates risks to workers’
health and safety,
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unequally distributes risks and privileges, threatens protected
worker-led collective action, and leads to the destruction of individual and worker
privacy.
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Policy responses must attend to these calls by confronting the pace and scale
of this ramp-up in ways that are attuned to upholding workers’ wages, privacy,
autonomy and their right to engage in collective action.
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Surveillance of workers and workplaces has ramped up since the start of the pandemic, spurred by the
shift to remote work, an increased blurring of work and home, and the integration of workplace
technology into personal devices and spaces.
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While this is occurring across industries and levels of
management,
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low-wage workers have been at the forefront of the fight to end workplace surveillance
and algorithmically-enabled harms. Worker-led organizing brought attention to how algorithmic
management is being used for such things as setting workers’ benchmarks and pay,
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setting
productivity quotas,
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and making recommendations to hire, promote, demote, and fire workers.
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Companies give many disparate reasons for why they deploy surveillance tech at work, making weakly
supported claims that they curb discrimination, oer metrics useful for mid-tier management to
demonstrate compliance, and increase the eciency of certain labor-intensive processes like reading
through applicant resumes. But their deleterious eects far outweigh these justifications: algorithmic
management ratchets up the devaluation of work, unequally distributes risks and privileges, threatens
protected worker-led collective action, and leads to the destruction of individual and worker privacy.
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See Aloisi and De Stefano, Your Boss is an Algorithm; Karen Levy, Data Driven: Truckers, Technology and the New Workplace Surveillance
(Princeton: Princeton University Press, 2023); Pauline Kim, “Data-Driven Discrimination at Work,” William & Mary Law Review 48 (2017): 857–936; and
Miranda Bogen and Aaron Rieke, “Help Wanted: An Examination of Hiring Algorithms, Equity, and Bias,” Upturn, December 2018.
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Rideshare Drivers United (RDU) and Asian Americans Advancing Justice - Asian Law Caucus (ALC), “Fired By An App: The Toll of Secret
Algorithms and Unchecked Discrimination on California Rideshare Drivers”, Asian Americans Advancing Justice - Asian Law Caucus, February 28,
2023.
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Albert Samaha, “Amazon Warehouse Worker Daniel Olayiwola Decided to Make a Podcast About Amazon’s Working Conditions”, Buzzfeed, February
16, 2023, https://www.buzzfeednews.com/article/albertsamaha/daniel-olayiwola-amazon-scamazon-podcast.
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Tracey Lien, “Uber class-action lawsuit over how drivers were paid gets green light from judge”, Los Angeles Times, February 19, 2018.
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Such techniques have a long history, though what we see at present is an acceleration of these long-standing trends. See for example Min Kyung
Lee, Daniel Kusbit, Evan Metsky, and Laura Dabbish, “Working with Machines: The Impact of Algorithmic and Data-Driven Management on Human
Workers,” CHI ’15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (April 2015): 1603–1612; Wilneida
Negrón, “Little Tech Is Coming for Workers: A Framework for Reclaiming and Building Worker Power,” Coworker.org, 2021; Antonio Aloisi and Valerio De
Stefano, Your Boss Is an Algorithm: Artificial Intelligence, Platform Work and Labour (Oxford: Hart Publishing: 2022); Alexandra Mateescu and Aiha
Nguyen, “Algorithmic Management in the Workplace,” Data & Society, February 2019; Richard A. Bales and Katherine V.W. Stone, “The Invisible Web at
Work: Artificial Intelligence and Electronic Surveillance in the Workplace,” Berkeley Journal of Employment & Labor Law 41, no. 1 (2020): 1–62; Ifeoma
Ajunwa, Kate Crawford, and Jason Schultz, “Limitless Worker Surveillance,” California Law Review 105, no. 3 (June 2017): 101–142; and Kirstie Ball,
“Electronic Monitoring and Surveillance in the Workplace: Literature Review and Policy Recommendations,” Joint Research Centre (European
Commission), November 15, 2021.
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See Jodi Kantor and Arya Sundaram, “The Rise of the Worker Productivity Score,” New York Times, August 14, 2022; Sissi Cao, “Amazon Unveils AI
Worker Monitoring For Social Distancing, Worrying Privacy Advocates,” Observer, June 16, 2020; Zoë Corbyn, “‘Bossware Is Coming for Almost Every
Worker’: The Software You Might Not Realize Is Watching You,” Guardian, April 27, 2022; Irina Ivanova, “Workplace Spying Surged in the Pandemic.
Now the Government Plans to Crack Down,” CBS News, November 1, 2022; and Danielle Abril and Drew Harwell, “Keystroke Tracking, Screenshots,
and Facial Recognition: The Boss May Be Watching Long After the Pandemic Ends,” Washington Post, September 24, 2021.
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Jeremias Adams-Prassl, Halefom H. Abraha, Aislinn Kelly-Lyth, M. Six Silberman, Sangh Rakshita, “Regulating Algorithmic Management: A
Blueprint”, March 1, 2023.
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See Athena, “Put Workers over Profits: End Worker Surveillance”, Medium, October 14, 2020; Sara Machi, “'We are not robots' Amazon workers in St.
Peters join international picket on Black Friday”, ksdk, November 25, 2022; Athena, Letter to FTC on Corporate Surveillance, Medium, July 29, 2021.
Aloisi and De Stefano, Your Boss is an Algorithm: Artificial Intelligence, Platform Work and Labour (Oxford: Hart Publishing); Karen Levy, Data Driven:
Truckers, Technology and the New Workplace Surveillance (Princeton: Princeton University Press, 2023); Pauline Kim, “Data-Driven Discrimination at
Work,” William & Mary Law Review 48 (2017): 857–936; and Miranda Bogen and Aaron Rieke, “Help Wanted: An Examination of Hiring Algorithms,
Equity, and Bias,” Upturn, December 2018.
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Edward Ongweso Jr, “Amazon’s New Algorithm Will Set Workers’ Schedules According to Muscle Use”, Vice, April 15, 2021; WWRC, “The Public
Health Crisis Hidden in Amazon Warehouses”, WWRC, January 14, 2021; Strategic Organizing Center, “Safety and Health at Amazon Campaign”,
Strategic Organizing Center; Strategic Organizing Center, “The Injury Machine: How Amazon’s Production System Hurts Workers,” Strategic
Organizing Center, April 2022; Strategic Organizing Center, “The Worst Mile: Production Pressure and the Injury Crisis in Amazon’s Delivery System”,
Strategic Organizing Center, May 2022.