Avaya one-X Communicator® for Mac OS X® R2.0
Page 1 of 8
Avaya one-X
®
Communicator
for Mac OS X
®
R2.0
Voluntary Product Accessibility Template (VPAT)
Avaya one-X Communicator is a unified communications client that allows people to communicate using
VoIP and Contacts. It can be operated in two different modes, defined below.
Computer Mode
In Computer Mode, there is no separate physical telephone. Instead, the computer and Avaya one-X
Communicator act together as the telecommunication endpoint. Voice is received and sent over the sound
system of the computer, typically by a microphone-equipped USB or Bluetooth headset, or by a
microphone-equipped headset attached directly to the sound card of the computer. In some Avaya
documentation, this configuration is referred to as My Computer Mode and Road Warrior Mode.
Telecommuter Mode
In Telecommuter Mode, Avaya One-X Communicator utilizes a physical telephone – analog, digital, or IP –
for communication. The telephone can be attached directly to the Communication Manager or attached
indirectly via the PSTN.
Avaya and Avaya one-X Communicator are trademarks of Avaya Inc., registered in the U.S. and other
countries. Apple and Mac OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
Support Levels
Support Level
Description
Supports
Avaya one-X Communicator for Mac OS X fully meets the letter and intent
of the criterion.
Supports with Exceptions/Minor Exceptions
Avaya one-X Communicator for Mac OS X does not fully meet the letter
and intent of the criterion, but provides some level of access relative to the
criterion.
Supports through Equivalent Facilitation
Avaya one-X Communicator for Mac OS X provides an alternate way to
meet the intent of the criterion.
Supports when combined with Compatible
Assistive Technology
Avaya one-X Communicator for Mac OS X fully meets the letter and intent
of the criterion when used in combination with compatible assistive
technology.
Does Not Support
Avaya one-X Communicator for Mac OS X does not meet the letter or
intent of the criterion.
Not Applicable
The criterion does not apply.
Not Applicable –
Fundamental Alteration Exception Applies
A fundamental alteration of Avaya one-X Communicator for Mac OS X
software is required to meet the criterion.
Avaya one-X Communicator® for Mac OS X® R2.0
Page 2 of 8
Compliance Summary
Criteria
Support Levels
Section 1194.21 Software Applications and Operating Systems
Supports with Exceptions
Section 1194.22 Web-based Intranet and Internet Information and Applications
Not Applicable
Section 1194.23 Telecommunications Products
Supports with Exceptions
Section 1194.24 Video and Multi-media Products
Not Applicable
Section 1194.25 Self-Contained, Closed Products
Not Applicable
Section 1194.26 Desktop and Portable Computers
Not Applicable
Section 1194.31 Functional Performance Criteria
Supports with Exceptions
Section 1194.41 Information, Documentation and Support
Supports
§ 1194.21 Software Applications and Operating Systems
Criteria
Remarks and Explanations
1194.21(a) When software is designed to
run on a system that has a keyboard,
product functions shall be executable
from a keyboard where the function itself
or the result of performing a function can
be discerned textually.
All functions are accessible via the keyboard
through tab navigation or use of keyboard
shortcuts.
The results of all operations are provided as text
to the Apple VoiceOver function.
1194.21(b) Applications shall not disrupt
or disable activated features of other
products that are identified as
accessibility features, where those
features are developed and documented
according to industry standards.
Applications also shall not disrupt or
disable activated features of any
operating system that are identified as
accessibility features where the
application programming interface for
those accessibility features has been
documented by the manufacturer of the
operating system and is available to the
product developer.
1194.21(c) A well-defined on-screen
indication of the current focus shall be
provided that moves among interactive
interface elements as the input focus
changes. The focus shall be
programmatically exposed so that
assistive technology can track focus and
focus changes.
A well-defined on-screen indication of the current
focus is provided.
The focus is programmatically exposed to
assistive technology.
Avaya one-X Communicator® for Mac OS X® R2.0
Page 3 of 8
1194.21(d) Sufficient information about a
user interface element including the
identity, operation and state of the
element shall be available to assistive
technology. When an image represents a
program element, the information
conveyed by the image must also be
available in text.
Not all elements have underlying text tags
conveying the identity, operation, and state of the
element
1194.21(e) When bitmap images are
used to identify controls, status
indicators, or other programmatic
elements, the meaning assigned to those
images shall be consistent throughout an
application's performance.
1194.21(f) Textual information shall be
provided through operating system
functions for displaying text. The
minimum information that shall be made
available is text content, text input caret
location, and text attributes.
1194.21(g) Applications shall not
override user selected contrast and color
selections and other individual display
attributes.
Changes in OS display settings are reflected
appropriately in the application.
1194.21(h) When animation is displayed,
the information shall be displayable in at
least one non-animated presentation
mode at the option of the user.
There are no animations.
1194.21(i) Color coding shall not be used
as the only means of conveying
information, indicating an action,
prompting a response, or distinguishing a
visual element.
1194.21(j) When a product permits a
user to adjust color and contrast settings,
a variety of color selections capable of
producing a range of contrast levels shall
be provided.
The application does not permit users to select
color and contrast settings that are independent of
those specified via the operating system.
1194.21(k) Software shall not use
flashing or blinking text, objects, or other
elements having a flash or blink
frequency greater than 2 Hz and lower
than 55 Hz.
There are no flashing or blinking text objects or
other elements.
1194.21(l) When electronic forms are
used, the form shall allow people using
assistive technology to access the
information, field elements, and
functionality required for completion and
submission of the form, including all
directions and cues.
Avaya one-X Communicator® for Mac OS X® R2.0
Page 4 of 8
§ 1194.23 Telecommunications Products
Criteria
Remarks and Explanations
1194.23(a) Telecommunications
products or systems which provide a
function allowing voice communication
and which do not themselves provide a
TTY functionality shall provide a
standard non-acoustic connection point
for TTYs. Microphones shall be capable
of being turned on and off to allow the
user to intermix speech with TTY use.
Computer mode: the application does not provide
TTY functionality.
Telecommuter mode: the application supports
TTY functionality when used in conjunction with a
VCO-capable TTY, such as the Avaya Model
8840.
1194.23(b) Telecommunications
products, which include voice
communication functionality, shall
support all commonly used cross-
manufacturer non-proprietary standard
TTY signal protocols.
Computer mode: the application does not provide
TTY functionality.
Telecommuter mode: the application supports
TTY functionality when used in conjunction with a
TTY device that is compatible with the desired
protocol.
1194.23(c) Voice mail, auto-attendant,
and interactive voice response
telecommunications systems shall be
usable by TTY users with their TTYs.
This requirement applies to voice mail, auto-
attendant, and interactive voice response
telecommunications systems.
1194.23(d) Voice mail, messaging, auto-
attendant, and interactive voice response
telecommunications systems that require
a response from a user within a time
interval, shall give an alert when the time
interval is about to run out, and shall
provide sufficient time for the user to
indicate more time is required.
This requirement applies to voice mail, auto-
attendant, and interactive voice response
telecommunications systems.
1194.23(e) Where provided, caller
identification and similar
telecommunications functions shall also
be available for users of TTYs, and for
users who cannot see displays.
Computer Mode: Caller identification and similar
functions are not available for users of TTYs
because Computer Mode does not support TTY
communication. Caller identification and similar
functions are not available for users who cannot
see displays.
Telecommuter Mode: Caller identification and
similar functions are available for users of TTYs
when the application is used in conjunction with
an analog TTY device, such as the Avaya Model
8840. Caller identification and similar functions
are not available for users who cannot see
displays.
Avaya one-X Communicator® for Mac OS X® R2.0
Page 5 of 8
1194.23(f) For transmitted voice signals,
telecommunications products shall
provide a gain adjustable up to a
minimum of 20 dB. For incremental
volume control, at least one intermediate
step of 12 dB of gain shall be provided.
Computer Mode: The amplitude level is
adjustable via the host computer’s operating
system and via settings presented by the
application.
Telecommuter Mode: When used in conjunction
with an Avaya 9600-series or 96X1-series desktop
telephone, this requirement is satisfied when the
phone is configured with an Avaya Model S1K5
variable amplified handset.
1194.23(g) If the telecommunications
product allows a user to adjust the
receive volume, a function shall be
provided to automatically reset the
volume to the default level after every
use.
Computer Mode: The amplitude level is reset
when the current user logs out of the computer.
Telecommuter Mode: When used in conjunction
with an Avaya 9600-series or 96X1-series desktop
telephone, this requirement is satisfied when the
phone is configured with an Avaya Model S1K5
variable amplified handset.
1194.23(h) Where a telecommunications
product delivers output by an audio
transducer which is normally held up to
the ear, a means for effective magnetic
wireless coupling to hearing technologies
shall be provided.
This requirement applies to the physical device
that is running the application. No aspect of the
application will interfere with the conformance of
an otherwise conformant device.
1194.23(i) Interference to hearing
technologies (including hearing aids,
cochlear implants, and assistive listening
devices) shall be reduced to the lowest
possible level that allows a user of
hearing technologies to utilize the
telecommunications product.
This requirement applies to the physical device
that is running the application. No aspect of the
application will interfere with the conformance of
an otherwise conformant device.
1194.23(j) Products that transmit or
conduct information or communication,
shall pass through cross-manufacturer,
non-proprietary, industry-standard codes,
translation protocols, formats or other
information necessary to provide the
information or communication in a usable
format. Technologies which use
encoding, signal compression, format
transformation, or similar techniques
shall not remove information needed for
access or shall restore it upon delivery.
Computer mode: In this mode, the application acts
as a voice and video endpoint. Industry-standard
audio codecs and signaling protocols are
supported. Non-voice protocols such as those
required for TTY communication are not
supported.
Telecommuter mode: Supports when used in
conjunction with a compatible telecommunication
device.
1194.23(k)(1) Products which have
mechanically operated controls or keys
shall comply with the following: Controls
and Keys shall be tactilely discernible
without activating the controls or keys.
Controls in the application are not tactilely
discernible. Some aspects of the application are
not sufficiently identified for users of assistive
technology.
Avaya one-X Communicator® for Mac OS X® R2.0
Page 6 of 8
1194.23(k)(2) Products which have
mechanically operated controls or keys
shall comply with the following: Controls
and Keys shall be operable with one
hand and shall not require tight grasping,
pinching, twisting of the wrist. The force
required to activate controls and keys
shall be 5 lbs. (22.2N) maximum.
This requirement applies to the physical device
that is running the application. No aspect of the
application will interfere with the conformance of
an otherwise conformant device.
1194.23(k)(3) Products which have
mechanically operated controls or keys
shall comply with the following: If key
repeat is supported, the delay before
repeat shall be adjustable to at least 2
seconds. Key repeat rate shall be
adjustable to 2 seconds per character.
Key repeat can be configured using Mac OS X
System Preferences | Keyboard.
1194.23(k)(4) Products which have
mechanically operated controls or keys
shall comply with the following: The
status of all locking or toggle controls or
keys shall be visually discernible, and
discernible either through touch or
sound.
The status of locking or toggle controls in the
application is visually discernible, but not
discernible through touch or sound.
Avaya one-X Communicator® for Mac OS X® R2.0
Page 7 of 8
§ 1194.31 Functional Performance Criteria
Criteria
Remarks and Explanations
1194.31(a) At least one mode of
operation and information retrieval that
does not require user vision shall be
provided, or support for assistive
technology used by people who are blind
or visually impaired shall be provided.
The application is not fully operable without user
vision. Support for the assistive technology
commonly used by people who are blind or
visually impaired is provided but has limitations.
1194.31(b) At least one mode of
operation and information retrieval that
does not require visual acuity greater
than 20/70 shall be provided in audio and
enlarged print output working together or
independently, or support for assistive
technology used by people who are
visually impaired shall be provided.
The application is usable in conjunction with the
Mac OS X “Zoom” option, which provides full-
screen magnification up to 500%.
The application also works in conjunction with the
reverse video and alternate contrast settings
provided by Mac OS X.
1194.31(c) At least one mode of
operation and information retrieval that
does not require user hearing shall be
provided, or support for assistive
technology used by people who are deaf
or hard of hearing shall be provided.
The user interface of the application is operable
without user hearing.
Computer mode: Users can communicate using
video calling.
Telecommuter mode: Supports when used in
conjunction with a VCO-capable TTY such as the
Avaya Model 8840.
1194.31(d) Where audio information is
important for the use of a product, at
least one mode of operation and
information retrieval shall be provided in
an enhanced auditory fashion, or support
for assistive hearing devices shall be
provided.
User hearing is not required to operate the
product, but may affect the user’s ability to
communicate with others through the product.
For more information, please refer to the
responses for 1194.23(f), 1194.23(g), 1194.23(h),
and 1194.23(i).
1194.31(e) At least one mode of
operation and information retrieval that
does not require user speech shall be
provided, or support for assistive
technology used by people with
disabilities shall be provided.
The user interface of the application is operable
without user speech.
Computer mode: Users can communicate using
video calling.
Telecommuter mode: Supports when used in
conjunction with a VCO-capable TTY such as the
Avaya Model 8840.
1194.31(f) At least one mode of
operation and information retrieval that
does not require fine motor control or
simultaneous actions and that is
operable with limited reach and strength
shall be provided.
Support for users with limited fine motor control,
reach, or strength is dependent on the physical
device that is running the application and on the
auxiliary device being used. No aspect of the
application will interfere with the conformance of
an otherwise conformant configuration.
Avaya one-X Communicator® for Mac OS X® R2.0
Page 8 of 8
§ 1194.41 Information, Documentation and Support
Criteria
Remarks and Explanations
1194.41(a) Product support
documentation provided to end-users
shall be made available in alternate
formats upon request, at no additional
charge.
Will provide upon request.
1194.41(b) End-users shall have access
to a description of the accessibility and
compatibility features of products in
alternate formats or alternate methods
upon request, at no additional charge.
Will provide upon request.
1194.41(c) Support services for products
shall accommodate the communication
needs of end-users with disabilities.
Avaya's point-of-contact for accessibility-related
issues:
Dr. Paul R. Michaelis
Voice: 303-538-4101
TTY: 303-538-3740
prmichaelis-at-avaya.com
© 2014 Avaya Inc.
All rights reserved. Except as specifically stated, none of the material may be copied, reproduced, distributed,
republished, downloaded, displayed, posted, or transmitted in any form without authorized, prior written
permission from Avaya Inc. Permission is granted for you to make a single copy of Avaya Inc. “Section 508”
documents, solely for informational and non-commercial use within your organization, provided that you keep
intact all copyright and other proprietary notices. No other use of the information provided is authorized.
This market information is provided, pursuant to FAR Part 39.2, to be used by Requiring Officers. It is not
intended to represent a certification for compliance. Any statement of compliance or conformance indicated on
this document is an indication that the product shall be capable, at the time of its delivery, when used in
accordance with Avaya's associated documents, and other written information provided to the government, of
providing comparable access to individuals with disabilities consistent with the designated provision of the
Standards, provided that any assistive technologies used with the product properly interoperates with it and other
assistive technologies.
Updated May 2, 2014