User Instructions for CALNET FIRSTNET

USER INSTRUCTIONS

FOR

CALNET FIRSTNET

State Contract C3A2FN9-18

Issued by:

State of California

California Department of Technology

P.O. Box 1810, MS-Y14

Rancho Cordova, CA 95741

TABLE OF CONTENTS

A. SCOPE AND OVERVIEW .................................................................................... 2

B. ELIGIBILITY ......................................................................................................... 2

C. CONTRACT TERM .............................................................................................. 3

D. CONTRACT MANAGEMENT .............................................................................. 3

E. EQUIPMENT AND SERVICES ............................................................................ 3

F. AUTHORIZED PERSONNEL ............................................................................... 3

G. ORDERING GUIDELINES ................................................................................... 3

H. SERVICE AND ORDERING REQUIREMENTS ................................................... 4

I. PURCHASING FORMS AND SIGNING AUTHORITY ......................................... 5

J. ORDERING EXECUTION .................................................................................... 5

K. INVOICING AND PAYMENT................................................................................ 5

L. PROBLEM RESOLUTION / CONTRACTOR PERFORMANCE .......................... 5

ATTACHMENT 1, AT&T FIRSTNET ORDERING INFORMATION ................................ 7

CALNET FIRSTNET USER INSTRUCTIONS

A. Scope and Overview

The purpose of the AT&T FirstNet Solution is to provide Authorized Public Safety

Entities (PSE) cellular services with priority and preemption. These services include

wireless voice, texting and data service plans with ancillary equipment, features and

functionalities.

B. Eligibility

FirstNet services provided under the CALNET Contract are for specific PSE identified

by Cal OES. Some of those entities listed by the FirstNet Authority may not be eligible

to use the CALNET contract. Refer to Cal OES eligibility list located at CALNET

Service Offering webpage Category 9.1:

https://cdt.ca.gov/services/calnet-services/

PSE eligible to use the contract are as follows:

1. State PSE that have an approved CALNET Chief Authorized Telecommunications

Representative (CATR) or Authorized Telecommunications Representative (ATR)

on file with the California Department of Technology (CDT).

2. Non-State 100% tax supported PSE with one of the following:

a. An approved CALNET Authorization to Order (ATO); or,

b. An approved FirstNet ATO from California Governor’s Office of Emergency

Services (Cal OES).

3. Other Cal OES approved PSE.

For PSE not included in the Cal OES eligibility list contact Cal OES at (916) 657-9466

or email Broadband_Contracts@Caloes.ca.gov.

C. Contract Term

The initial contract term shall be from 10/22/2018 for five (5) years. In addition, the

contract includes two (2), one (1) year options to extend the contract term.

D. Contract Management

For questions specifically regarding use or Terms and Conditions of the Contract

contact the Department of Technology, CALNET Program Branch customer service line

(916) 657-9150 or email CALNETHelp@state.ca.gov to reach a CALNET representative.

E. Equipment and Services

For questions, regarding Equipment and Services contact AT&T Customer Support at

(800) 574-7000.

F. Authorized Personnel

Only PSE that meet Cal OES eligibility requirements may order Equipment and

Services. Such entities may order Equipment and/or Services upon receipt of an

authorized and properly executed purchase document and/or service order by

Authorized Personnel, as defined in the FirstNet ATO.

The Contractor will accept orders and make changes to Customer accounts only from

Authorized Personnel.

G. Ordering Guidelines

Ordering Entities must follow all applicable State mandated guidelines, e.g., STMM,

State Contracting Manual, Government Code (GC), Management Memos, and any

Entity Directives.

1. State Departments

a. Prior to placing orders against this contract, the State Departments must

have telecom purchasing authority. The State department’s current

purchasing authority number must be entered in the appropriate location on

each purchase document.

b. State departments that do not have purchasing authority by the

Department of General Services’ Procurement Division (DGS/PD) for the

use of the State’s statewide contracts may access the Purchasing Authority

Application at Purchasing Authority Application or may email DGS/PD's

Purchasing Authority Management Section.

c. State departments are required to have a designated CATR and may have

multiple ATR. Both the CATR and ATR(s) are authorized state

representatives who may order services from CALNET Contract. ATRs are

identified and maintained by the entity’s CATR.

2. Local Government Entities

Local Government Entities are required to have on file an approved Non-State Entity

Policy Agreement (NESPA) and a CALNET or Cal OES Authorization to Order (ATO),

which identifies the Emergency Services Agency contact.

3. Emergencies

A PSE meeting the eligibility criteria listed in Section B Eligibility may order services

without an ATO during an emergency, as defined in the Contract. The PSE is required

to submit an ATO as soon as feasible after services are provided.

H. Service and Ordering Requirements

An order shall incorporate the following documents:

1. State Entities (CATR/ATR) are required to use the following if applicable:

a. Ordering Services- Requires a Telecommunications Service Request

Form (STD. 20)

b. Ordering Equipment; Purchasing Authority Purchase Order Form

(STD. 65)

2. Non-State Entities

a. Non-State Entities are encouraged to utilize the STD. 20 or STD. 65,

but may use their own purchasing document.

The service request shall describe the specific requirements of the ordering entity.

While there is no need to duplicate the contract language, ordering entities should

include details and Product Identifiers specific to the Equipment and/or Services being

ordered as identified within the Contractor’s Service Catalog.

I. Purchasing Forms and Signing Authority

The STD. 20 and STD. 65 forms for CALNET Equipment and/or Service orders must be

complete, printed and signed by the PSE prior to submitting to the CALNET Contractor.

J. Ordering Execution

Ordering entities must submit an executed service request form, which may include the

STD. 20 or a Local Entity equivalent contract form as follows:

Contractor Copies - The ordering entity shall provide an original signed copy of the

executed order form (STD. 20 or a Local Entity equivalent purchase form) to the

Contractor.

K. Invoicing and Payment

1. Payee Data Record (State Departments Only)

Each State accounting office must have a copy of the Contractor’s Payee Data

Record (STD. 204) in order to process payment of invoices. State Entities

should forward a copy of the STD. 204 to their accounting office(s). Without the

STD. 204, payment may be unnecessarily delayed. State departments may

request a copy of the completed STD. 204 from the Contractor.

2. Payment Terms

Payment for Equipment and/or Services will be made in accordance with the

provisions of the California Prompt Payment Act, GC Section 927 et seq. Unless

expressly exempted by statute, the Act requires State Entities to pay properly

submitted, undisputed invoices not more than 45 days after (i) the date of

acceptance of goods or performance of services; or (ii) receipt of an undisputed

invoice, whichever is later. Non-State Customers shall be subject to a late

payment fee if payment is issued after the late payment date.

The State Contracting Manual, Volume 3 for Information Technology provides additional

information in Chapter 9, Disbursements, Financing, and Payment Programs, including

the prohibition of advance payments and the necessity of properly executed documents.

L. Problem Resolution / Contractor Performance

Ordering entities should first attempt to resolve complaints, issues, or disputes

informally with the Contractor. The State will not facilitate, intervene, advocate or

escalate any disputes between the Non-State PSE and the Contractor or represent the

Non-State PSE in resolution of litigated disputes between the parties.

ATTACHMENT 1, AT&T FIRSTNET Ordering Information

CONTRACTOR NAME: AT&T

CONTRACT NUMBER: C3A2FN9-18

AWARDED CATEGORY/SUBCATEGORY: 9.1

CONTRACT AWARD DATE: October 22, 2018

CONTRACT END DATE: October 21, 2023

CONTRACT EXTENSIONS: Two (2), one (1) year options to extend

ORDERING ADDRESS: 2700 Watt Ave., Ste. 422 (A. Rollins) Sacramento,

CA 95821

ORDERING PHONE NUMBER: (800) 575-7000, (800)999-5445

ORDERING E-MAIL ADDRESS: kt3893@att.com

CUSTOMER SUPPORT PHONE NUMBER: (800)574-7000

CONTRACT INFORMATION WEBSITE: CALNET Services Website