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Acquisition of Assurant Employee Benefits
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Frequently asked questions
June 1, 2016
Member (Employee)-specifc Q&A
1. Is my plan still with Assurant Employee Benefits?
If you have an existing plan through Assurant Employee Benefits, it has not changed. As of March 1,
2016, Sun Life now administers the policy; this, however, has no impact on your plan.
2. Is my dental plan still with Sun Life? I heard that Assurant Employee Benefits has its own
dental network. Am I covered with them now? Do I need to access a new or different network?
Your existing dental plan with Sun Life will not change.
If your dental insurance is currently through Sun Life and administered through United Concordia
Dental, you will continue to use the Alliance Network. As we work to integrate the two businesses,
we will communicate any chances that impact you.
If your dental insurance through Sun Life accesses the Assurant Dental Network, Assurant Focus
Dental Network, or one of our prepaid dental networks, please visit our Find a Dentist tool at
www.assurantemployeebenefits.com under Online Advantage login.
3. I have a dental plan through Assurant Employee Benefits today. My dental provider says they
do not participate in the Alliance network (used by Sun Life). What should I do?
Your dental network will continue as the Assurant Dental Network or Assurant Focus Dental Network
as we work to integrate the two businesses. If your provider participates in either Assurant network,
then you are eligible for dental benefits according to your plan.
4. Is my provider/dentist still in network?
There is no impact on your current network.
5. Will I have to meet a new deductible or will I get a new maximum?
There is no change to your plan’s current benefits, deductibles, or maximum benefits as a result of
the acquisition.
6. Do I need or will I get a new group number/ID card/member ID?
You can continue to use your current dental ID card. Reminder: if your dental plan is through
Assurant Employee Benefits today, you can easily access your dental ID card through our mobile
application, Benefit Tools, which is available in both the Apple App and Google Play online stores.
1. Assurant Employee Benefits (AEB) is the brand name for insurance and prepaid dental products underwritten or provided by
Union Security Insurance Company (Kansas City, MO) and administered by Sun Life Assurance Company of Canada (SLOC)
(Wellesley Hills, MA). In New York, insurance products and prepaid dental products are underwritten or provided by Union
Security Life Insurance Company of New York (Fayetteville, NY) and are administered by Sun Life and Health Insurance
Company (U.S.) (Windsor, CT). AEB is also the brand name for Group Hospital Confinement Indemnity “Gap” or Supplemental
Medical Expense “Gap” insurance underwritten by Fidelity Security Life Insurance Company and administered by SLOC.
© 2016 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life Financial and the
globe symbol are registered trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.
GMPOT-5536 SLPC 27522 05/16 (exp. 05/17)
Tactics
Leadership Alignment
Conduct division leader meeting to discuss market
changes and strategies to address them
Hold face-to-face, conference call with 120+ tier two
leaders
Communications Structure
Appoint/hire corporate communications leader
Create dotted-line relationship between lead division
communicators and corporate
Identify/leverage communications channels within
each division
Company-wide Strategy Communication
Deliver company-wide communication from
Mickey/Ralph
Implement division cascades (face-to-face)
Template materials to disseminate information
down to front-line employees
Create manager tool kit
Overview of market conditions and resulting
business strategy
Tips for communication, FAQ, feedback channel
Launch employee extranet
Accessible via corporate/division Web sites
Accessible within/outside company firewalls
Houses business plan overview/road map, FAQ,
podcasts, metrics, tool kit, etc.
Employee Engagement/Feedback
Conduct/respond to employee “pulse checks”
Create employee advisory team (for long term)
Engage in dialogue over time (learning maps)
Share best practices across divisions
Tactics
Leadership Alignment
Conduct division leader meeting to discuss market
changes and strategies to address them
Hold face-to-face, conference call with 120+ tier two
leaders
Communications Structure
Appoint/hire corporate communications leader
Create dotted-line relationship between lead division
communicators and corporate
Identify/leverage communications channels within
each division
Company-wide Strategy Communication
Deliver company-wide communication from
Mickey/Ralph
Implement division cascades (face-to-face)
Template materials to disseminate information
down to front-line employees
Create manager tool kit
Overview of market conditions and resulting
business strategy
Tips for communication, FAQ, feedback channel
Launch employee extranet
Accessible via corporate/division Web sites
Accessible within/outside company firewalls
Houses business plan overview/road map, FAQ,
podcasts, metrics, tool kit, etc.
Employee Engagement/Feedback
Conduct/respond to employee “pulse checks”
Create employee advisory team (for long term)
Engage in dialogue over time (learning maps)
Share best practices across divisions
