Please
Do Not
Staple
On Bars
CUSTOMER
CLAIM
FORM
INSURED AND PATIENT INFORMATION –
ALL SECTIONS MUST BE COMPLETED
Insured’s Name (as shown on ID card) Identification Number (as shown on ID card)
First M.I. Last
(Letters if any)
Patient’s Name Patient’s Date of Birth Patient’s Sex
First M.I. Last Month Day Year
❏ Male ❏ Female
Patient’s Relationship to Insured ❏ Self ❏ Spouse ❏ Dependent Child
Insured’s Street Address (❏ check if new address)
City State Zip Code Daytime Phone Number
(in case additional information is needed)
PATIENT’S CONDITION AND TREATMENT
Treatment was for Condition was due to If injury, give date
Month Day Year
❏ Illness ❏ Injury ❏ Work-Related Injury/Illness ❏ Auto Accident ❏ Other
What illness or injury was the patient treated for? First date care was received for this illness or injury
Month Day Year
Please see the other side of this form for instructions and mailing information. A separate Customer Claim Form is
required for each patient; attach only the bills for that family member. Please print or type all information.
ATTACHMENTS
Please check the types of documents you have attached copies of:
❏ Itemized bill(s) for this patient
❏ Statement(s) showing how the same services were paid by the patient’s primary health insurance company
❏ Statement(s) showing Medicare’s payment for the same services
AUTHORIZATION
SEE INSTRUCTIONS ON OTHER SIDE BEFORE MAILING
I certify that the information on this form is complete and correct to the best of my knowledge. I authorize the release of any
medical information necessary to process this claim.
Signature of Insured_____________________________________________________ Date ___________________________________
FOR OFFICE USE ONLY
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110602 (R 12/02)
P.O. Box 27401, Richmond, VA 23279
INSTRUCTIONS FOR FILING A CLAIM
This form is designed to help you file a claim for health care services received by you or an enrolled family member. If a doctor, hospital,
or other health care provider has already filed a claim directly with Anthem Blue Cross and Blue Shield on your behalf, please do not send
a Customer Claim Form for the same services.
STEP 1. Complete the Insured and Patient Information section.
•Please print or type.
•All sections must be completed for processing. Make sure to write in your Identification Number as shown on your
ID card including any letters in front of your number.
•Use a separate claim form for each family member and only attach bills for that family member.
•Please provide a daytime telephone number where you can be reached if more information is needed to process this claim.
STEP 2. Complete the Patient’s Condition (diagnosis) and Treatment section.
STEP 3. Review the bills for health care services that you will be sending, and please keep a copy as bills cannot be returned.
Bills must show an itemized charge for each service the patient received. Each bill must show:
•The patient’s name.
•The name, address, and tax identification number of the health care provider.
•The date of each service, the charge for each service, and a description of each service.
•The Referral Number for specialist care if your program requires referrals from your Primary Care Physician.
STEP 4. Complete the Attachments section. If these same services were covered first by another health care plan (the patient’s primary
plan), make sure you have copies of the other plan’s statements showing how each service was paid.
STEP 5. Sign the Authorization.
STEP 6. MAIL YOUR COMPLETED CLAIM TO:
Anthem Blue Cross and Blue Shield
P.O. Box 27401
Richmond, Virginia 23279
Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc.
An independent licensee of the Blue Cross and Blue Shield Association.
® Registered marks Blue Cross and Blue Shield Association.
PRESCRIPTION DRUG CLAIM INFORMATION
If you are not covered under a prescription drug card program, you can use this form to file prescription charges. The front of this form
must be completed. Follow the same instructions above and attach itemized receipts for prescriptions.
If you do not have itemized receipts or a pharmacy print-out signed by the pharmacist, have your pharmacist complete the sections below.
Complete a separate form for each family member.
Patient’s Name_________________________________________________________________________ Date____________________
Pharmacy Name __________________________________________________________________________________________________
Pharmacy Address _________________________________________ City__________________ State________ Zip___________
PRESCRIPTION DRUG RECORD
Date of Name and Prescription Quantity Prescribing Charge Pharmacist Signature
Purchase Strength of Drug Number Doctor
Total $ __________
FOR DRUG CLAIMS PLEASE NOTE
If you do not have a prescription drug card
program and are filing for prescriptions
covered under your medical plan, please
use the section at the bottom of this page.
If you do have a plastic prescription drug
card, there is a separate form you need to
use to file claims for prescription charges.
See your Benefits Administrator for further
information.
