Yukon TV User Manual
Updated November 2021
WELCOME TO YUKON TV!
Yukon TV is GCI’s new TV streaming service that delivers your news, shows, and movies
over an internet connection. Yukon TV lets you watch live or on-demand across your
TV, tablet, or phone, and continues to oer many of the features of traditional cable box
television like Video on Demand, DVR capabilities, channel guides, and more — though
there are a few key dierences.
Yukon TV:
• Is a streaming application, like Netflix, Hulu, and others
• Is delivered over a GCI internet connection (streaming does not count
toward usage)
• Doesn’t use a cable box; it uses a streaming device
• Allows you to watch TV on compatible phones, tablets, and TV streaming devices
• Delivers all content in high definition (HD)
Why Yukon TV?
Change is not always easy, and no one wants another hassle in their daily lives. While we
understand this challenge, technology is constantly evolving and we must keep up so that
we aren’t left behind. Change is underway as cable boxes are being replaced by streaming
devices, much like VCRs were replaced by DVD and Blu-ray players, making streaming
apps the new, more ecient way to deliver video content. At GCI, we must follow suit with
the TV industry and adopt streaming technology to deliver programming. The good news:
as we upgrade the technology used to deliver TV services, not only can we continue to
provide the best-in-class technology by delivering TV service over an internet connection,
but we can also redistribute network resources to support upgraded internet and mobile
capabilities, including 5G and 2 gig internet.
Why does Yukon TV require a GCI internet connection?
Yukon TV requires a connection to GCI’s core network, which is the data source behind
Yukon TV service. Unlike other streaming apps, streaming Yukon TV at home does not
count toward your home internet plan’s included high-speed data.
Stream on, when you stream it on Yukon TV.
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1
TABLE OF CONTENTS
3
15
16
17
18
Compare Streaming Devices
YUKON TV ON EVO PRO
STREAMING DEVICE SELECTION
YUKON TV ON AMAZON FIRE TV CUBE (OR FIRESTICK)
YUKON TV ON APPLE TV
Pre-Installation Checklist
Installation and Setup
Alexa Remote Control Guide
Using the Yukon TV App
Pre-Installation Checklist
Installation and Setup
Apple TV Remote Control Guide
Using the Yukon TV App
........Accessing and Navigating the Menu Bar
........Operating the Channel Guide
........Changing Channels
........Turning on Closed Captions
........Setting Recordings
5
6
7
8
Pre-Installation Checklist
Installation and Setup
EVO P
RO Remote Control
Guide Using the Yukon TV App
........Accessing and Navigating the Menu Bar
........Operating the Channel Guide
........Changing Channels
........Turning on Closed Captions
........Setting Recordings
11
12
13
18
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STREAMING DEVICE SELECTION
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COMPARE STREAMING DEVICES
You’ll need a streaming device to watch Yukon TV on your television.
These devices look and act a lot like a cable box, complete with a remote control. Use the
table below to decide which Yukon TV-supported streaming device is the best fit for you.
Device
Best for... Apple users and
tech-savvy
viewers who
will use their
streaming device
to access
multiple apps.
Traditional
TV viewers
who want as
minimal change
as possible to
their television-
watching
experience.
*Device does not
support Netflix.
Android and
Amazon smart
home users who
prefer Samsung
products and
will use their
streaming device
to access multiple
apps.
App Store Apple Store Google Play Store Amazon App Store
Remote -
Navigational
Design
Apple TV
EVO PRO
Amazon Fire
TV Cube/Firestick
Still not sure which device to choose? GCI’s free streaming device oer comes with a 14-day exchange
period, so you can comfortably swap it out if you change your mind. For a complete list of Yukon TV-
supported devices, visit www.gci.com/yukon-supported-devices.
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YUKON TV ON EVO PRO
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5
PRE-INSTALLATION CHECKLIST
Before you get started, you’ll need:
Your MyGCI profile username and password
An active Gmail account
Home WiFi access, including your network name and password
Already have these items ready to go? Skip to Installation on page 6.
Help with your MyGCI profile username and password
1. Access the internet on your phone, tablet, or computer.
2. Type in the web address in the address bar:
a. Create a new account: www.my.gci.com/register
b. Forgotten username: www.my.gci.com/retrieve-username
c. Forgotten password: www.my.gci.com/request-password-reset
3. Follow the onscreen instructions.
Need additional assistance? Call 800-800-4800.
Help creating or accessing a Gmail account
1. Access the internet on your phone, tablet, or computer.
2. Type in the web address in the address bar:
a. Create a new account: www.accounts.google.com/signup
i. Follow the onscreen instructions.
b. Forgotten password: www.accounts.google.com/signin
i. Enter the email address associated with your Google account
and click Next.
ii. On the next screen, select Forgot password?
iii. Follow the onscreen instructions to reset your password.
c. Forgotten email address: www.accounts.google.com
i. Select Forgot email?
ii. Enter your phone number or recovery email address.
Help with WiFi access
For the best experience, we recommend using a GCI-provided WiFi modem.
Forgotten login information:
1. If you are using a GCI-provided modem and never changed your default login
settings, your network name and password information is printed on your
modem’s label. When prompted, enter this information as your WiFi name and
password.
2. If you are using a GCI-provided WiFi modem and did change your login settings,
call us at 800-800-4800 to have your system reset to factory settings.
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6
1. Using the HDMI cord, plug one end into your television, and the other end into your
EVO PRO device.
2. Connect one end of the HDMI cable into the port of the EVO PRO. Connect the
other end into the port on your TV.
a. Remember which port was used for the device. You’ll need that information
later during setup.
3. Using the power cord, plug the circular end into the port labeled “DC 5V” on the
EVO PRO device, and plug the other end into an electrical outlet.
4. Insert the batteries into your EVO PRO remote.
5. Turn on your TV.
SETUP
Connect your device to the internet
You will be asked to enter the network name and password of your GCI Home Internet
WiFi connection. Follow the onscreen instructions to complete this step.
Sign into your Google account
You will be asked to sign into your Google-powered EVO PRO device by entering your
Google email address and password. Follow the onscreen instructions to complete
this step.
Device setup
You will be asked to enter some information to set up your EVO PRO device. Follow the
onscreen instructions, which include:
1. Choose your TV brand:
a. Select your TV brand from the list of common brands on the left of the screen or
use the Search bar to type in your TV brand.
2. Verify Smart RCU (pair your EVO PRO remote to your TV)
a. Follow the onscreen instructions to confirm that your television is responding to
your remote control’s commands.
b. When asked to confirm your TV input, be sure the correct HDMI port is selected.
My TV
TV
CH
OK
CH
VOL +
VOL -
1 2 3
4 5 6
7 8 9
0
Google Play
Prime Video YouTube
GuideMenu
INSTALLATION
Connect your EVO PRO to your television
You’ll need (all items included in EVO PRO box):
• EVO PRO (A)
• EVO PRO remote control (B)
• 2 AA batteries (C)
• HDMI cord (D)
• Power cord (E)
A
B
C
D
E
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7
Download Yukon TV
1. On first use, press the My TV button to be brought to the Yukon TV app
download screen.
2. Click Install.
3. Click Open.
Troubleshooting Tip: If the app does not download, press the Google Play
button on your remote and manually type Yukon TV into the search bar.
Select the Yukon TV app and click Install.
Sign into Yukon TV
1. Use your MyGCI username and password to sign into Yukon TV.
2. After signing in, you’ll be taken to the Yukon TV Home screen.
See page 5 for help signing into MyGCI.
EVO PRO REMOTE CONTROL GUIDE
Remote Control Quick Tips:
To quickly launch Yukon TV from any screen,
press My TV.
The button on your remote takes you to the
EVO PRO home screen, where you can access all
apps that have been downloaded to your EVO
PRO device. To get back to the Yukon TV Home
screen, press My TV, then press the button
twice.
Access the Yukon TV menu bar from any screen
by pressing the button.
My TV
TV
CH
OK
CH
VOL +
VOL -
Android
TV Home
Google
Assistant
1 2 3
4 5 6
7 8 9
0
Guide
Google Play
Prime Video YouTube
Guide
Search
Page
Down
(Guide)
Page
Up
(Guide)
Record
Menu
Menu
Channel
Input
Back
Launch
Yukon TV
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USING THE YUKON TV APP ON EVO PRO
Menu Bar
Press the button to pull up the menu bar at the top of the screen, which allows you to
perform several other actions:
Home – Takes you to the Home screen where you can scroll through suggested
content.
LiveTV – Resumes live TV on the last channel viewed.
Guide – Displays a list of channels and their scheduled programming.
VOD (Video on Demand) – Oers a variety of content that can be watched on
demand.
MyDVR – Stores your recorded shows and movies.
Search – A tool to help you quickly find specific content.
Settings – Go here to update your account information.
Profile – Go here to switch between user profiles.
Channel Guide
Using the Guide
1. Press the button to pull up the menu bar at the top of the screen.
2. Click Guide.
3. To play a program, highlight it and press OK.
Remote Control Shortcut: Press the button on your remote to access the Guide.
Browsing the Guide
• To scroll the Guide page by page: use the yellow button on the bottom left
of your remote to scroll page up, and the blue button on the bottom right of your
remote to scroll page down.
• To scroll the Guide by individual channel: use the buttons on the
directional pad.
• To go directly to a specific channel: key in the channel number and either wait 2
seconds, or press OK.
Guide
VIDEO TUTORIAL
Scan this code with your phone’s camera app to learn how to use Yukon TV
on EVO PRO.
Press the Guide button
on your remote
Open the Yukon TV app:
Make a direct channel change:
Need help?
Press the My TV button on your remote
Use the 0 — 9 buttons on your remote
while in LiveTV or Guide to tune directly to
a channel. All of your favorite channels are
available on Yukon TV, in 100% HD format.
View channel lineups through the Guide or
at gci.com/tv/channel-line-up.
Alaska’s Ultimate
Streaming Experience
on EVO PRO
Streaming Device
Getting Started
with Yukon TV
Genre tiers and premium channels are
available to upgrade your experience.
Explore your options at gci.com/tv
Just give us a call:
800.800.4800
Personalize your Yukon TV package
with more of the content you love.
View the complete Yukon TV
channel lineup.
Visit gci.com/tv/channel-line-up
Let your Yukon TV experience
take you further.
Upgrade your viewing features to
include more simultaneous streams
and cloud DVR hours.
Select show
Press the Record button
and follow on-screen prompts
Set a recording:
1
1
2
3
Press the Menu button
on your remote
Select “VOD”
Access Video on Demand:
2
Hover your
smartphone
camera over the
QR code to scan.
YouTube How-to Video:
Additional support available
at gci.com/Support/TV/YukonTV
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Remote Control Shortcut: While watching TV, press the buttons on the
directional pad to bring up an in-screen guide on the left of your screen. Browse and
press OK to change the channel.
Changing Channels
Dierent ways to change the channel:
• Use the buttons on the directional pad.
• Use the / buttons.
• Use the number buttons to key in the channel number you wish to watch.
• Select a channel from the Guide.
• Press the green Search key to find a specific channel or program.
Turning on Closed Captions (Subtitles)
1. While watching a show, press the button to bring up the playback menu.
2. On the right, select the icon, press OK.
3. Choose your Audio settings.
4. Select CLOSED CAPTIONS, press OK.
5. Select CLOSE, press OK.
Setting Recordings
Record a single occurrence:
1. From the Home screen, click Guide.
2. Scroll or use the Search function to select a show, then press OK.
3. Click Record. You should now see a red dot next to your show on the guide.
Record a series:
1. From the Home screen, click Guide.
2. Scroll or use the Search function to select a show, then press OK.
3. Click More Info. Three options will appear: Watch Now, Restart, and Record.
4. Click Record.
5. Choose to record either This Episode (single recording), Next Episodes (new
episodes), or All Episodes (old and new episodes).
Remote Control Shortcut: Press the red button on the bottom left of your remote
to access the Record menu from Live TV or the Guide.
Viewing Recordings
1. Press the button to pull up the menu bar at the top of the screen.
2. Click MyDVR.
3. Select the show you’d like to watch.
For any other questions about Yukon TV, visit
www.gci.com/yukon-support
CH
CH
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YUKON TV ON AMAZON FIRE TV CUBE (OR FIRESTICK)
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PRE-INSTALLATION CHECKLIST
Before you get started, you’ll need:
Your MyGCI profile username and password
An active Amazon account
Home WiFi access, including your network name and password
Already have these items ready to go? Skip to Installation on page 12.
Help with your MyGCI profile username and password
1. Access the internet on your phone, tablet, or computer.
2. Type in the web address in the address bar.
a. Create a new account: www.my.gci.com/register
b. Forgotten username: www.my.gci.com/retrieve-username
c. Forgotten password: www.my.gci.com/request-password-reset
3. Follow the onscreen instructions.
Need additional assistance? Call 800-800-4800.
Help creating or accessing an Amazon account
1. Create a new account:
a. Open www.amazon.com on the internet on your phone, tablet, or computer.
b. Hover over Hello, Sign in Account & Lists then under Sign in, click
New customer? Start here.
c. Follow onscreen instructions.
i. Note that you will be required to enter payment information to complete
setup. Your account is free, the Yukon TV app is free, and you will not be
charged unless you make a purchase.
2. Forgotten password:
a. Open www.amazon.com on the internet on your phone, tablet, or computer.
b. Hover over Hello, Sign in Account & Lists then click Sign in.
c. Click Forgot your password?
d. Enter your email or mobile phone number and follow onscreen instructions.
Help with WiFi access
For the best experience, we recommend using a GCI-provided WiFi modem.
Forgotten login information:
1. If you are using a GCI-provided modem and never changed your default login
settings, your network name and password information is printed on your
modem’s label. When prompted, enter this information as your WiFi name and
password.
2. If you are using a GCI-provided WiFi modem and did change your login settings,
call us at 800-800-4800 to have your system reset to factory settings.
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12
INSTALLATION
Connect your Fire TV Cube to your television
You’ll need:
• Fire TV Cube (A)
• Alexa Voice Remote (B)
• Power cord (C)
• 2 AAA batteries (D)
• HDMI cable (not included)
1. Place your Fire TV Cube 1 to 2 ft. away from any speakers.
2. Connect one end of the HDMI cable (not included) into the port of the Fire
TV Cube. Connect the other end into the port on your TV.
a. Remember which port was used for the device. You’ll need that
information later during setup.
3. Plug the power cord into your Fire TV Cube and then into a power outlet.
4. Put batteries in your Alexa Voice remote.
5. Turn on your TV and switch to the correct HDMI input.
a. If your remote doesn’t pair automatically, press the button until “Press to
start” appears onscreen (about 10 seconds).
SETUP
Connect your device to the internet
Follow the onscreen instructions to connect to WiFi and download the latest
software update.
Sign into your Amazon account
You will be asked to sign into your Amazon device by entering your Amazon login
information. Follow the onscreen prompts to complete this step. You will need your
mobile phone or computer to visit the onscreen web address (www.amazon.com/code)
and enter the verification code.
Device setup
After signing into your Amazon account and entering the verification code, follow the
onscreen instructions to set up equipment control for devices like soundbars.
Download Yukon TV
1. Click Find from the device’s home screen menu.
2. Click App Store.
3. From the page menu, click Search.
4. Type in “Yukon TV” and search.
5. Select Yukon TV.
6. Click Get or the Shopping Cart icon to start your download.
A
B
D
C
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13
AMAZON REMOTE CONTROL GUIDE
Remote Control Quick Tips:
Hold the button to force quit the app.
While using the Yukon TV app, access the
Yukon TV menu bar from any screen by
pressing the button.
The button takes you to Amazon
device’s home screen, where you can access
all apps that have been downloaded to
device. To get back to Yukon TV, select
the Yukon TV app from your device’s app
library.
Sign into Yukon TV
1. Use your MyGCI username and password to sign into Yukon TV.
2. After signing in, you’ll be taken to the Yukon TV Home screen.
See page 11 for help signing into MyGCI.
USING THE YUKON TV APP ON AMAZON DEVICES
Jump to page 18.
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YUKON TV ON APPLE TV
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15
PRE-INSTALLATION CHECKLIST
Before you get started, you’ll need:
Your MyGCI profile username and password
An active Apple account
Home WiFi access, including your network name and password
Already have these items ready to go? Skip to Installation on page 16.
Help with your MyGCI profile username and password
1. Access the internet on your phone, tablet, or computer.
2. Type in the web address in the address bar:
a. Create a new account: www.my.gci.com/register
b. Forgotten username: www.my.gci.com/retrieve-username
c. Forgotten password: www.my.gci.com/request-password-reset
3. Follow the onscreen instructions.
Need additional assistance? Call 800-800-4800.
Help creating or accessing your Apple ID
1. Create a new account:
a. When you set up your Apple TV and are asked for your Apple ID, click
“Forgot password or don’t have an Apple ID?”
b. Click “Create a Free Apple ID.”
c. Follow onscreen instructions.
i. Note that you will be required to enter payment information to complete
setup. Your account is free, the Yukon TV app is free, and you will not be
charged unless you make a purchase.
2. Forgotten password:
a. When you set up your Apple TV and are asked for your Apple ID, click
“Forgot password or don’t have an Apple ID?”
b. Click “Forgot password.”
c. Follow the onscreen instructions.
Help with WiFi access
For the best experience, we recommend using a GCI-provided WiFi modem.
Forgotten login information:
1. If you are using a GCI-provided modem and never changed your default login
settings, your network name and password information is printed on your
modem’s label. When prompted, enter this information as your WiFi name and
password.
2. If you are using a GCI-provided WiFi modem and did change your login settings,
call us at 800-800-4800 to have your system reset to factory settings.
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16
INSTALLATION
How to connect your Apple TV to your television
You’ll need:
• Apple TV (A)
• Apple TV remote (B)
• Power cord (C)
• HDMI cable (not included)
1. Connect one end of the HDMI cable (not included) into the port of your
Apple TV. Connect the other end into the port on your TV.
a. Remember which port was used for the device. You’ll need that
information later during setup.
2. Plug the power cord into your Apple TV and then into a power outlet.
3. Turn on your TV and switch to the correct HDMI input.
SETUP
WiFi access and Apple ID login
To use your iPhone or iPad to automatically add your Apple ID and WiFi settings to your
Apple TV, choose Set Up with Device. Then unlock your iPhone or iPad, hold it next to
your Apple TV, and follow the onscreen steps on your handheld device and Apple TV.
If you don’t want to set up your Apple TV with your iPhone or iPad, choose Set Up
Manually. Then follow the onscreen steps on your Apple TV to connect to your home
WiFi network and sign in with your Apple ID.
Device setup
After signing in with your Apple ID, follow the onscreen instructions to set up equipment.
Download Yukon TV
1. Select the App Store app from your app library.
2. Search “Yukon TV.”
3. Click Get.
Sign into Yukon TV
1. Use your MyGCI username and password to sign into Yukon TV.
2. After signing in, you’ll be taken to the Yukon TV Home screen.
See page 15 for help signing into MyGCI.
A
B
C
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APPLE TV REMOTE CONTROL GUIDE
Remote Control Quick Tips:
Double tap the button to force quit
the app.
While using the Yukon TV app, access the
Yukon TV menu bar from any screen by
pressing the button (depending on your
Apple TV model).
The button on your remote takes you to the
Apple TV home screen, where you can access
all apps that have been downloaded to your
streaming device. To get back to Yukon TV,
select the Yukon TV app.
Power
Button
Navigation
Back
Volume
Up
Volume
Down
Mute
Select
Siri
Play/Pause
Siri
Microphone
TV/
Control
Center
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USING THE YUKON TV APP ON AMAZON AND APPLE TV DEVICES
Menu Bar
Press the / or / button to pull up the menu bar at the top of the screen, which
allows you to perform several other actions:
Home – Takes you to the Home screen where you can scroll through suggested
content.
LiveTV – Resumes live TV on the last channel viewed.
Guide – Displays a list of channels and their scheduled programming.
VOD (Video on Demand) – Oers a variety of content that can be watched on
demand.
MyDVR – Stores your recorded shows and movies.
Search – A tool to help you quickly find specific content.
Settings – Go here to update your account information.
Profile – Go here to switch between user profiles.
Channel Guide
Using the Guide
1. Press / or / to open the top menu bar.
2. Click Guide.
3. To play a program, highlight it and press the button.
Browsing the Guide
You can scroll the guide by individual channel by using the buttons on the
directional pad. Long-press to scroll quickly; tap to scroll one channel at a time.
Remote Control Shortcut: While watching TV, press the buttons on the
directional pad, or tap your trackpad to bring up an in-screen guide on the left of
your screen. Browse and press the button to change the channel.
APPLE TV VIDEO TUTORIAL
Scan this code with your
phone’s camera app to learn
how to use Yukon TV on
Apple TV.
Need help?
Alaska’s Ultimate
Streaming Experience
on Apple TV
Streaming Device
Getting Started
with Yukon TV
Genre tiers and premium channels are
available to upgrade your experience.
Explore your options at gci.com/tv
Just give us a call:
800.800.4800
Personalize your Yukon TV package
with more of the content you love.
View the complete Yukon TV
channel lineup.
Visit gci.com/tv/channel-line-up
Let your Yukon TV experience
take you further.
Upgrade your viewing features to
include more simultaneous streams
and cloud DVR hours.
In the Live TV channel guide, select the
show you wish to record
Open the Apple TV app:
Navigate to the app in your Apple TV
home screen
Click on the show and scroll to highlight
the "record" option and click
The show will now have a red icon
to indicate it is set to record
Set a recording:
1
2
3
Click on "VOD" from the home screen menu
Access Video on Demand:
Hover your
smartphone
camera over the
QR code to scan.
YouTube How-to Video:
Additional support available
at gci.com/Support/
TV/YukonTV
AMAZON FIRE VIDEO
TUTORIAL
Scan this code with your
phone’s camera app to learn
how to use Yukon TV on
Amazon Fire devices.
In the Live TV channel guide, select the
show you wish to record
Open the Yukon TV app:
Need help?
Navigate to the app in your Amazon Fire TV
Cube home screen
Alaska’s Ultimate
Streaming Experience
on Amazon Fire TV Cube
Streaming Device
Getting Started
with Yukon TV
Genre tiers and premium channels are
available to upgrade your experience.
Explore your options at gci.com/tv
Just give us a call:
800.800.4800
Personalize your Yukon TV package
with more of the content you love.
View the complete Yukon TV
channel lineup.
Visit gci.com/tv/channel-line-up
Let your Yukon TV experience
take you further.
Upgrade your viewing features to
include more simultaneous streams
and cloud DVR hours.
Click on the show and scroll to highlight
the "record" option and click
The show will now have a red icon to
indicate it is set to record
Set a recording:
1
1
2
3
Click on "VOD" from the home
screen menu
Access Video on Demand:
Hover your
smartphone
camera over the
QR code to scan.
YouTube How-to Video:
Additional support available
at gci.com/Support/TV/YukonTV
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19
Changing Channels
Dierent ways to change the channel:
1. Use the button on the directional pad.
2. Select a channel from the Guide.
Turning on Closed Captions (Subtitles)
1. While watching a show, press the button to bring up the playback menu.
2. On the right, select the icon, press the button.
3. Choose your Audio settings.
4. Select CLOSED CAPTIONS, press the button.
5. Select CLOSE, press the button.
Setting Recordings
Record a single occurrence:
1. From the Home screen, click Guide.
2. Scroll or use the Search function to select a show, then press the button.
3. Click Record. You should now see a red dot next to your show on the Guide.
Record a series:
1. From the Home screen, click Guide.
2. Scroll or use the Search function to select a show, then press the button.
3. Click More Info. Three options will appear: Watch Now, Restart, and Record.
4. Click Record.
5. Choose to record either This Episode (single recording), Next Episodes (new
episodes), or All Episodes (old and new episodes).
Viewing Recordings:
1. Press the menu icon / or back icon / button to pull up the menu bar at
the top of the screen.
2. Click MyDVR.
3. Select the show you’d like to watch.
For any other questions about Yukon TV, visit
www.gci.com/yukon-support
