* Assembly Guide & Warranty Card Included
VC900
PALISADE CLIMBER
OWNER’S MANUAL
Revision 090419Model #: VC900
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VC900 OWNERS MANUAL
IMPORTANT:
All products shown are prototype. Actual product delivered may vary.
Product specications, features & soware are subject to change without notice.
For the most up-to-date owner’s manual please visit www.truetness.com.
For documents in additional languages please visit www.truetness.com/resources/document-library/
IMPORTANTE:
Todos los productos mostrados son prototipos. La realidad el producto suministrado puede diferir.
Especicaciones de productos, características y soware están sujetas a cambios sin previo aviso.
Para la más actualizada de este manual del propietario, por favor visite www.truetness.com
Para los documentos en otros idiomas, por favor visite www.truetness.com/resources/document-library/
IMPORTANT: Tous les produits présentés sont prototype. Le produit réel livré peut varier. Spécications du
produit, caractéristiques et logiciels sont sujettes à modication sans préavis. Pour la plus à jour le manuel du
propriétaire s'il vous plaît visitez www.truetness.com. Pour documents dans des langues supplémentaires,
veuillez www.truetness.com/resources/document-library/ de visite
重要提示： 显示所有产品的原型。实际交付的产品可能有所不同产品规格，功能和软件如有更改，恕不另
行通知迄今为止对于大多数的使用说明书，请访问www.truetness.com 对于其他语言的文档，请访问
www.truetness.com/resources/document-library/
ھام:
جمیع المنتجات المعروضة ھي النموذج. قد تختلف المنتج الفعلي تسلیمھا.
مواصفات المنتج، والمیزات والبرامج قابلة للتغییر دون إشعار.
لمعظم ما یصل حتى الآن دلیل المالك یرجى زیارة www.truetness.com.
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WICHTIG: Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann
variieren. Produkt-Spezikationen, Funktionen und Soware können sich ohne vorherige Ankündigung
ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen Sie bitte www.truetness.com. Für
Dokumente in weiteren Sprachen nden Sie unter www.truetness.com/resources/document-library/
BELANGRIJK: Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen.
Product specicaties, eigenschappen & soware zijn onderhevig aan verandering zonder kennisgeving. Voor
de meest actuele handleiding van de eigenaar kunt u terecht www.truetness.com. Voor documenten in andere
talen kunt u terecht op www.truetness.com/resources/document-library/
ВАЖНО: Все товары указаны прототипа. Фактический продукт, поставляемый могут отличаться.
Технические характеристики, особенности и программного обеспечения могут быть изменены без
предварительного уведомления. Для получения самой последней на сегодняшний день руководство по
эксплуатации пожалуйста, посетите www.truetness.com
.Для документов на другие языки, пожалуйста, посетите www.truetness.com/resources/document-library/
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VC900 OWNERS MANUAL
A MESSAGE TO OUR CUSTOMERS
Frank Trulaske began TRUE Fitness® over thirty-ve year ago with the simple philosophy of delivering superior
tness products, service, and support. Today, TRUE is the global leader in premium tness equipment for the
commercial and residential markets. Our goal is to be the leader in technology, innovation, performance, safety
and style. TRUE has received many awards for its product over the years and remains the benchmark for the
industry. Fitness facilities and consumers invest in TRUE products for their durable commercial platforms used
in all its products, both commercial and residential alike.
e proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line
of extraordinary cardio and strength equipment. As a result, people all over the world are beneting from the
TRUE experience. Innovation across the full product line has made TRUE successful and is a trademark of the
TRUE heritage. TRUE’s patented Heart Rate Control technology is just one of the remarkable ways we deliver
simple and superior performance every user can enjoy, and most importantly, use to achieve personal health and
tness goals.
At the heart of our success is the relentless and systematic life testing of both our products and their components.
We have dedicated employees who understand our philosophy is to deliver the best products in the world.
Our goal is to deliver the world’s best premium equipment for our customers’ health and tness solutions.
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TABLE OF CONTENTS:
VC900 OWNERS MANUAL
Chapter 1: Safety Instructions
Safety Instructions .................................................................................................................................................................. 5
Space Requirements ...............................................................................................................................................................8
Grounding Instructions ......................................................................................................................................................... 9
Power Requirements ............................................................................................................................................................10
Warning Decals.....................................................................................................................................................................11
Compliances .......................................................................................................................................................................... 11
Chapter 2: Pre-Assembly
Pre-Assembly Checklist .......................................................................................................................................................12
Chapter 3: Unboxing
Unboxing ...............................................................................................................................................................................14
Chapter 4: Assembly Instructions
Assembly Steps ......................................................................................................................................................................16
Chapter 5: Product Overview
Product Overview ................................................................................................................................................................26
Chapter 6: Care & Maintenance
Care & Maintenance ............................................................................................................................................................28
Cleaning the Equipment ...................................................................................................................................................... 28
Leveling the Equipment ....................................................................................................................................................... 29
Other Scheduled Preventive Maintenance ........................................................................................................................ 29
Long Term Storage ...............................................................................................................................................................29
Chapter 7: Customer Service
Contacting Service ...............................................................................................................................................................30
Contacting Sales ...................................................................................................................................................................30
Reporting Freight or Parts Damage ...................................................................................................................................31
Chapter 8: Additional Information
Troubleshooting Guide ........................................................................................................................................................32
Wiring Diagram....................................................................................................................................................................35
Chapter 9: Warranty Information
VC900 Warranty ...................................................................................................................................................................36
CHAPTER 1: SAFETY INSTRUCTIONS
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IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS
is equipment is intended for a commercial or institutional setting. is owner’s manual should be accessible to all
personal trainers, faculty, and members.
WARNING: ALL EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE
EQUIPMENT.
WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising
may result in serious injury or death. If you feel faint, stop exercising immediately.
WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a
warning is presented electronically.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program,
particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high
cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a tness
professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness,
pain or shortness of breath, he or she must stop immediately.
WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning
or attempting any maintenance activity. Do not handle the plug with wet hands.
WARNING: To reduce the risk of burns, re, electric shock, or injury, it is imperative to connect
each product to a properly grounded 110V electrical outlet. A risk of electrical shock may result from improper
connection of the equipment’s grounding conductor. Check with a qualied electrician if you are unsure about
proper ground techniques. Do not modify the plug provided wiht this product. If it will not t an electrical outlet,
have a proper outlet installed by a qualied electrician. Your TRUE Fitness product must be properly grounded
to reduce risk of shock if the equipment malfunctions. Your equipment is equipped with an electrical cord, which
includes an equipment grounding conductor and a grounding plug. e plug must be inserted into an outlet that
has been properly installed and grounded in accordance with all local codes and ordinances. A temporary adapter
cannot be used to connect this plug to a two-pole receptacle in North America. If a properly grounded 15 amp
outlet is not available, a qualied electrician must install one.
WARNING: Do not move the equipment by liing the console. Do not use the console as a handlebar
during a workout.
WARNING: is product contains chemicals known to the state of California to cause cancer and birth
defects or other reproductive harm.
WARNING: Keep equipment stable on at ground.
CHAPTER 1: SAFETY INSTRUCTIONS
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WARNING: Replace warning labels that may be worn, damaged, or missing.
WARNING: Replace any non-working or damaged components, remove the unit from service until repair
is performed.
WARNING: To reduce the risk of burns, re, and electric shock or injury to persons, follow these
instructions:
• is appliance should never be le unattended when plugged in.
• Do not use any type of extension cord with this product.
• Unplug it from the outlet when not in use and before any servicing.
• Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops airow.
WARNING: Risk of personal injury-crushing hazard when equipment is in operation - Keep feet, hands,
and ngers away from moving parts.
CAUTION:
• Do not use typing or web surng features at excessive speeds. Always stabilize yourself by holding a stationary handle
when using typing or web surng features. (Varies by console option)
• Health related injuries may result from incorrect or excessive use of exercise equipment.
• Do not use the contact heart rate grips as a handlebar during a workout.
• Any changes or modications to this equipment could void the product warranty.
• To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.
• Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged,
or even partially immersed in water. Contact TRUE Customer Service for a replacement.
• Use a TRUE AC power cord or AC/DC adapter only.
• *Note the plug conguration for the power adapter may vary by country.
• Position this product so the power cord plug is accessible to the user.
• Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a
handle. Do not run the power cord along the side or under the Palisade Climber.
• If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a
similarly qualied person to avoid a hazard.
• Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered.
Such substances create the danger of combustion and explosion.
• Always follow the console instructions for proper operation.
• Close supervision is necessary when used near children under the age of 15, or disabled persons.
• Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature
changes.
• Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any obstructing
material.
• Never insert objects into any openings in this product. If an object should drop inside, turn o the power, unplug the
power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE Customer Service.
• Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids
are recommended.
• Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure
no stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels
away from moving parts.
• Do not reach into or underneath the unit, or tip it on its side before, during, or aer operation.
• Never swing on or climb on the unit or rock the unit side to side.
• Do not allow animals on or near the equipment while in operation.
CHAPTER 1: SAFETY INSTRUCTIONS
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CAUTION:
• Use the side handrails whenever additional stability is required. In case of emergency, such as tripping, the side
handrails should be grabbed and the user should place his/her feet on the side platforms. e front handlebars should
be used to grasp the heart rate sensors or to rest the hand on while operating the activity zone keys, but not for
stability, emergency, or continuous use.
• Do not exceed VC900 maximum user weight of 400lbs (181 kg).
• Do not use if you have a cold or fever.
• When using this exercise machine, basic precautions should always be followed.
• Use this equipment only for its intended use as described in this manual.
• Do not use attachments not recommended by the manufacturer.
• Allow only trained personnel to service this equipment.
• Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of
reach of the equipment while it is in motion.
• is appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.
• Allow only one person at a time on the equipment while it’s operating.
• It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
• To avoid injury, stand on the side steps before starting the Palisade Climber.
• Avoid exiting the Palisade Climber while leaving the steps in motion.
• Never walk or jog backwards on the Palisade Climber.
• When mounting the Palisade Climber, ensure the Palisade Climber steps are not in motion and then proceed with one
step at a time to maintain balance using the handrails as needed.
• While the Palisade Climber is in use, proceed at a speed that the user can safely maintain with the ability to
immediately engage the safety key to stop the Palisade Climber if necessary.
CAUTION:
• To avoid serious injury, do not touch the steps while the palisade climber is in use.
CHAPTER 1: SAFETY INSTRUCTIONS
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SPACE REQUIREMENTS:
TRUE’s recommendation is to leave a minimum of 12” (.3 m) on each side of the Palisade Climber and a 36” (.9 m) safety
zone at the rear of the Palisade Climber.
VC900:
36”
60”
108”
12”36”
12”
36”
12” 36”
Ceiling
Free Area
Training Area
PALISADE CLIMBER ENTRY AND EXIT SAFETY:
Palisade Climber Entry: Palisade Climber Exit:
• Step up onto the lower, rear steps one at a time
while gripping both handrails for support.
• Step up onto the upper, rear steps one at a time
while gripping both handrails for support.
• Position both feet on the lowest step closest to
the upper, rear steps while gripping the contact
heart rate handlebars.
• At the conclusion of the workout aer the steps have
ceased all movement, position both feet on the upper,
rear steps one at a time while gripping the handrails.
• Step down onto the lower, rear steps one at a time
while maintaining a grip with both hands on the
handrails.
• Step down onto the oor one foot at a time while
maintaining a grip with both hands on the handrails.
CHAPTER 1: SAFETY INSTRUCTIONS
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GROUNDING INSTRUCTIONS:
is product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. is product is equipped with a cord having an equipment-grounding
conductor and a grounding plug. e plug must be plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.
DANGER:
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
• Check with a qualied electrician or serviceman if you are in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the product. If it will not t the outlet, have a proper outlet
installed by a qualied electrician.
• Do not remove the motor cover or you may risk injury due to electric shock.
• 120-Volt: is model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug
illustrated in gure A. Make sure the product is connected to an outlet having the same conguration as the
plug. No adaptor should be used with this product.
• 230-Volt: is model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped
with a specic electric cord and has a grounding plug that looks like the plug illustrated in gure B. Make sure
that the product is connected to an outlet having the same conguration as the plug in Figure B. No adapter
should be used with this product. If the product must be reconnected for use on a dierent type of electric
circuit, the reconnection should be made by qualied service personnel.
CHAPTER 1: SAFETY INSTRUCTIONS
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CHAPTER 1: SAFETY INSTRUCTIONS
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WARNING DECALS:
WARNING: Replace warning labels that may be worn, damaged, or missing.
To replace any worn or missing decals contact TRUE FITNESS by visiting www.truetness.com or contact customer
service at 800-883-8783.
COMPLIANCES:
is equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit
www.truetness.com.
SAMPLE
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CHAPTER 2: PRE-ASSEMBLY
IMPORTANT SAFETY INSTRUCTIONS
• Read and understand all instructions and warnings prior to use.
• Obtain a medical exam before beginning any exercise program. If at any time during exercise
youfeel faint, dizzy, or experience pain, stop and consult your physician.
• Obtain proper instruction prior to use.
• is unit is intended for commercial use only.
• Inspect the unit for incorrect, worn, or loose components and do not use until corrected,
replaced,or tightened prior to use.
• Do not wear loose or dangling clothing while using the unit.
• Care should be used when mounting or dismounting the unit.
• Read, understand, and test the emergency stop procedures before use.
• Disconnect all power before servicing the unit.
• Do not exceed maximum user weight of 400 lbs.
• Keep the top side of the moving surface clean and dry.
• Keep children and animals away.
• Use caution when moving and assembling unit.
• All exercise equipment is potentially hazardous. If attention is not paid to the conditions
ofequipment usage, death, or serious injury could occur.
• Save these instructions.
Basic Guidelines for Setting Up the Equipment:
Aer removing the equipment from the packaging, place the equipment on a clean, level surface. Make sure the electrical
cord easily reaches a grounded three-pronged outlet.
Important Electrical Requirements – 120V:
Your TRUE equipment requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. is means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but
you must ensure the equipment does not share the circuit with anything else.
Important Electrical Requirements – 220V:
Your TRUE equipment requires a dedicated 230 volt, alternating current (AC), 15 amp grounded outlet circuit. is means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 230V AC 15 amp requirement, but
you must ensure the equipment does not share the circuit with anything else.
DANGER: Do not use an extension cord or ungrounded outlet:
e ground helps prevent electrical damage to your equipment and enhances your safety by helping to prevent shock.
Check with a qualied electrician or serviceman if you are in doubt as to whether the equipment is properly grounded.
Do not modify the plug provided with the unit if it will not t the outlet. Have a proper outlet installed by a qualied
electrician.
CHAPTER 2: PRE-ASSEMBLY
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PRE-ASSEMBLY CHECKLIST:
ITEM DESCRIPTION Qty.
1
Handrail
2
2
Console Mast
1
3
Console Back Cover
1
4
Cup Holder Rings
2
5
Handrail Base Covers
2
6
Cup Holder
2
7
Mast Base Cover
1
8
Inner Cover
1
9
Upper Frame
1
10
Top Shroud
1
11
Body
1
12
Handrail Brackets
2
CHAPTER 3: UNBOXING
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 1 Unboxing:
Aer opening the product box, remove all smaller part boxes and plastic wrapping. Remove the cardboard
securing the top part of the handrails and then remove the screws identied below that are securing the
handrails to the shipping palette.
Remove the three zip ties identied below to remove the product from the shipping palette.
CHAPTER 3: UNBOXING
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 2 Unboxing:
Carefully tilt the product base upward to position liing straps underneath. Using two people, carefully li the
product o the shipping palette and place on the ground.
If the product is near its nal resting position, carefully tilt the product on each side and adjust the leveling feet
identied below until the product base is parellel with the ground. Note: Do not tilt the product base too far on
either side to avoid damaging the product base plastics.
If the product is far from its nal resting position, use the identied wheels to move the product into place and
then adjust the leveling feet using the above instructions.
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 1 Upper Frame:
Secure the Upper Frame to the Body
using the identied hardware.
Note the orientation of the threaded
holes on the Upper Frame as identied
in the callouts shown below.
Item Part Number Description Quantity
1 VC90176 SHCS, M8 x 20mm 4
2 VC90151 Flat Washer 4
3 VC90003 Upper Frame Weldment 1
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 2 Inner Cover:
Secure the Inner Cover to the Body
using the identied hardware.
Item Part Number Description Quantity
1 VC90148 PHMS, M5 x 12mm 4
2 VC90103 Inner Cover 1
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 3 Console Mast:
Attach the body cables to the provided pull string
inside the console mast. Pull the body cables
through the console mast to enable attachment to
the selected console in Step 9: Console Assembly.
Secure the Console Mast to the Upper Frame using
the identied hardware.
Note: Place the Mast Base Cover and Top Shroud
on the Console Mast rst as shown below before
securing the Console Mast to the Upper Frame.
Note: Do not fully tighten hardware until Step 7
(Securing Hardware).
Item Part Number Description Quantity
1 VC90176 SHCS, M8 x 20mm 4
2 VC90151 Flat Washer 4
3 VC90004 Console Mast 1
4 VC90112 Mast Base Cover 1
5 VC90090 Top Shroud 1
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 4 Handrails:
Connect the contact heart rate
(CHR) and thumbswitch (TS) cables
between the handrails and console
mast.
Slide the handrail base covers on to
the handrails and then position the
handrails as shown below.
Item Part Number Description Quantity
1 VC90005 Le Handrail 1
2 VC90006 Right Handrail 1
3 VC90117 Le Handrail Base Cover 1
4 VC90118 Right Handrail Base Cover 1
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 5 Cup Holders:
Assemble the cup holders to the
handrails and console mast using the
identied hardware.
Item Part Number Description Quantity
1 VC90009 Le Cupholder Bracket 1
2 VC90010 Right Cupholder Bracket 1
3 VC90167 BHCS, M8 x 12mm 4
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 6 Handrail Brackets:
Align the handrails with the brackets
shown below and assemble using the
identied hardware.
Item Part Number Description Quantity
1 VC90168 HHCS, M10 x 55mm 4
2 VC90019 Handrail Bracket 2
3 VC90169 Hex Nut, M10 4
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 7 Securing Hardware:
Insert the cupholders into the cupholder
rings.
Secure all hardware identied in the
callouts as shown below.
Note: Top Shroud omitted here for
clarity purposes.
Item Part Number Description Quantity
1 VC90111 Cupholder 2
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 8 Top Shroud:
Secure the cables to the Upper Frame to ensure they do not hang
below the Inner Cover, thus preventing cable pinching.
Secure the Top Shroud to the Body using the identied hardware.
Note: Inner Cover removed for clarity in images below.
Item Part Number Description Quantity
1 VC90090 Top Shroud 1
2 VC90179 PHMS,
M5 x 12mm
6
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Step 9 Console Assembly:
Place the two bottom console mounting screws inside
the bottom identied holes on the console mast
assembly. Partially thread the two top console mounting
screws into the console. Fully tighten all four console
mounting screws.
Note: Ensure all cable connections are routed inside the
console mast assembly to prevent cable pinching.
Note: Refer to the respective console manual included
with your console for wiring connections.
Item Part Number Description Quantity
1 VC90148 CR.-RE. TRUSS HD.
SCREW
4
CHAPTER 4: ASSEMBLY STEPS
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PALISADE CLIMBER ASSEMBLY STEPS:
Item Part Number Description Quantity
1 VC90148 CR.-RE. TRUSS HD.
SCREW
3
Step 10 Rear Console Cover:
Attach the rear console cover using the identied
hardware.
Note: Conrm the heart rate cables are connected
to the Heart Rate Board per the wiring diagram on
pg. 35.
PALISADE CLIMBER OVERVIEW:
CHAPTER 5: PRODUCT OVERVIEW
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Console Assembly
Contact Heart
Rate Pads
Quick Access
Keys
Cupholders
Handrails
Steps
Safety (E-Stop) Key
On/O Switch
and Power Cord
Leveling Feet
CHAPTER 5: PRODUCT OVERVIEW
PALISADE CLIMBER OVERVIEW:
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Console Assembly:
e console allows the user to set up a workout program and control the Palisade Climber during a workout (For console
overview and operation instructions refer to chapter 4).
Quick Access Keys:
Allows the user to quickly start, stop, and wake the Palisade Climber or make fast, convenient adjustments to the speed of
the Palisade Climber.
Contact Heart Rate Pads:
Allows the user to check their heart rate without wearing a wireless chest strap.
Safety Stop (E-Stop) Knob:
A safety stop knob permanently attached to the Palisade Climber. Push the safety stop knob to stop the steps in motion to
prevent injury in an emergency.
On/O Switch:
Allows users or faculty to turn the power on or o to the Palisade Climber.
Power Cord:
Delivers power from the wall outlet to the Palisade Climber.
Leveling Feet:
An adjustable system used to aid in the leveling the Palisade Climber.
CHAPTER 6: CARE & MAINTENANCE
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CARE & MAINTENANCE:
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the Palisade Climber
as described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit
from its power source before cleaning or performing any maintenance tasks.
Inspection:
TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect
the Palisade Climber daily. Do not exercise on the Palisade Climber without awareness of where the safety stop knob is and
how it functions. Look and listen for slipping steps, loose fasteners, unusual noises, worn or frayed power cords, and any
other indications that the equipment may be in need of service. If any of these are noticed, obtain service. Do not attempt
to use the Palisade Climber until proper service has been performed or damaged parts have been replaced.
Important:
If you determine that the Palisade Climber needs service, make sure that the Palisade Climber cannot be used
inadvertently. Turn the unit o, and then unplug the power cord from its power source. Make sure other users know that
the Palisade Climber needs service.
*To order parts or to contact a TRUE Authorized Service representative, please visit www.truetness.com.
CLEANING THE EQUIPMENT:
Aer Each Use:
• Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a so
cloth and wipe all exposed surfaces.
• Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a so cloth
and wipe the surface of the console. is helps remove ngerprints, dust, and dirt.
Weekly :
• Vacuum any dust or dirt that might have accumulated under or around the Palisade Climber and any motor cover
vents. Clogged air vents can prevent adequate cooling to the drive motor and motor control board causing a shortened
life.
CAUTION:
Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness
Warranty. Never pour water or spray liquids on any part of the Palisade Climber. Allow the Palisade Climber to dry
completely before using. Frequently vacuum the oor underneath the unit to prevent the accumulation of dust and dirt,
which can aect the smooth operation of the unit. Use a so nylon scrub brush to clean the steps.
CHAPTER 6: CARE & MAINTENANCE
Truetness.com / 800.426.6570 / 636.272.7100 29 of 38
LEVELING THE EQUIPMENT:
is equipment has adjustable leveling feet to make sure that the base unit is level.
If the unit is placed on an uneven surface, adjusting the leveling feet can help, but may not
completely compensate for extremely uneven surfaces.
OTHER SCHEDULED PREVENTIVE MAINTENANCE:
TRUE recommends that quarterly scheduled maintenance be performed by a qualied service technician. Please contact
your dealer or visit www.truetness.com to contact a local TRUE authorized service technician.
Scheduled Preventive Maintenance:
• Check error log in console.
• Remove shroud covers and vacuum any debris out of the speed sensor, control electronics and moving parts.
• Move unit and vacuum underneath.
• Check belt tension and tracking.
• Inspect all fasteners.
• Inspect all electrical connections.
• Inspect all components for abnormal or premature wear.
CAUTION:
Use only TRUE Fitness certied service providers.
LONG TERM STORAGE:
When the Palisade Climber is not in use for any length of time, turn it o. Make sure that the power cord is unplugged
from the power source and is positioned so that it will not become damaged or interfere with people or other equipment.
CHAPTER 7: CUSTOMER SERVICE
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CONTACTING SERVICE:
TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the
request. Aer information has been gathered you may choose to contact your selling dealer or local service company to
set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truetness.com and
use our dealer locator to obtain the contact information for the closest dealer).
You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at
service@truetness.com Monday – Friday during normal business hours.
TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.883.8783
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: service@truetness.com
CONTACTING SALES:
Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the
appropriate sales representative to answer your questions.
TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.426.6570
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: sales@truetness.com
CHAPTER 7: CUSTOMER SERVICE
Truetness.com / 800.426.6570 / 636.272.7100 31 of 38
REPORTING FREIGHT OR PARTS DAMAGE:
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow in case of damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE
Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once
we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the
shipment is multiple boxes.
Slight Damage:
e box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill
of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something
is indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure
the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness
customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during
normal business hours.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages.
Please notify the carrier immediately. We will not be able to le a claim if the carrier is not notied in a timely manner.
Once you have called the carrier you will need to gather the serial number, model number, description and photos of
damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling
800.426.6570 Monday-Friday during normal business hours.
CHAPTER 8: ADDITIONAL INFORMATION
Truetness.com / 800.426.6570 / 636.272.7100
32 of 38
TROUBLESHOOTING GUIDE:
is troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.TRUEtness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-
883-8783 for assistance with troubleshooting and diagnostics.
Malfunction Possible Cause Corrective Action
No Power
Unit turned o Verify the On/O switch is at the ON position
Damaged power cord Replace power cord
Power cord not fully seated in socket Inspect power connection at the unit and outlet
No power at outlet Using a voltmeter verify power at outlet
Unit resets or pauses
randomly
Damaged power cord Replace power cord
Power cord not fully seated in socket Inspect power connection at the unit and outlet
Safety e-stop key not fully engaged Re-engage the safety/e-stop key to the console
Insucient power
Verify output voltage from 20A outlet with a
voltmeter
Error code is displayed on console
Contact TRUE Fitness Customer Service
Pinched or loose main communication cable
Heart rate is displaying
erratically or not
displaying
Transmitter belt contacts are not making
good contact with the skin
Re-adjust the transmitter belt so that it is in full
contact with the skin
Contacts on the transmitter belt are not
moist
Moisten the contacts on the transmitter belt
Transmitter belt is not within 3 feet (1 meter)
of the heart rate receiver
Adjust your position on the belt so that you
are within 3 feet (1 meter) of the console
e battery inside the transmitter belt is
depleted
Replace the transmitter belt with a
compatible transmitter belt
Another user wearing a compatible
transmitter strap is within 3 foot (1 meter) of
the unit
Move the units so that there is more space
in-between units
Environmental interference from high
voltage power lines
Move the unit to another position
within the room or move the cause of
the interference until heart rate reading
are stable. If the probable source of
interference is plugged into the same outlet
move the suspect source to another outlet.
Environmental interference from
computers or Wi-Fi router
Environmental interference from motor
driven appliances
Environmental interference from cell or
cordless phone
CHAPTER 8: ADDITIONAL INFORMATION
Truetness.com / 800.426.6570 / 636.272.7100 33 of 38
Fault Code Category Description Cause Corrective Action
Fault CN00:
Corrupted
Console
Conguration
Console
Corrupted Nucleus
conguration - fails
integrity check
Corrupt soware
Power cycle
Re-congure console
Firmware and soware
versions are not
compatible
Re-install soware/rmware
Contact dealer or TRUE service
Fault CN06:
Cong
Mismatch
Console
Console is congured
for a product dierent
than that to which it is
connected.
Console Congure
incorrectly
Power cycle
Re-congure console
Loose Cable Check cable connections
Fault CN10:
E-Stop Fault
Console
A test of the emergency
circuit has failed
Console Catch Power cycle
Loose Cable Check cable connections
Switch Damaged Contact dealer or TRUE service
Fault SP04:
No Speed
Signal
Speed
Speed sensor is not
providing speed data
Dirty or misaligned
speed sensor
Contact dealer or TRUE service
Low Line Voltage Check AC line voltage
Fault A101:
Motor
Controller
Fault
AC
MCB
2.5 VDC Ref Status Motor Control Board
Power cycle
Contact dealer or TRUE service
Fault A102:
Motor
Controller
Fault
AC
MCB
2.5 VDC RefA Status Motor Control Board
Power cycle
Contact dealer or TRUE service
Fault A103:
Motor
Controller
Fault
AC
MCB
Phase B Current Sensor
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
Fault A104:
Motor
Controller
Fault
AC
MCB
Phase A Current Sensor
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
Fault A105:
Motor
Controller
Fault
AC
MCB
Phase C Circuit Open
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
Fault A106:
Motor
Controller
Fault
AC
MCB
Phase B Circuit Open
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
CHAPTER 8: ADDITIONAL INFORMATION
Truetness.com / 800.426.6570 / 636.272.7100
34 of 38
Fault A109:
Motor
Controller
Fault
AC MCB
Critical DCLink
Bus Overvoltage
(MAX_VDC2)
Loose Cable Connection
Power cycle
Check cable connections
Motor Control Board Contact dealer or TRUE service
Fault A110:
Motor
Controller
Fault
AC MCB
DCLink Bus
Under Voltage
Line Voltage Check AC line voltage
Motor Control Board Contact dealer or TRUE service
Fault A112:
Motor
Controller
Fault
AC MCB
Phase over
current(RMS)
Loose Cable Connection
Power cycle
Check cable connections
Motor Control Board Contact dealer or TRUE service
Fault A113:
Speed Sensor
Fault
AC MCB
Faulty Speed
Sensor
Dirty or misaligned
speed sensor
Contact dealer or TRUE service
Low Line Voltage Check AC line voltage
Fault A114:
Motor Over
Temp
AC MCB
Motorcontroller
Heat Sink Over
Temperature
Low Line Voltage Check AC line voltage
Fault A115:
Motor Over
Temp
AC MCB
Motor Over
Temperature
Low Line Voltage Check AC line voltage
Fault A120:
Motor
Controller
Fault
AC MCB
Phase C Low
Gate Driver
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Fault A124:
Motor Controller
Fault
AC MCB
Phase C High Gate
Driver
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Fault A125:
Motor Controller
Fault
AC MCB
DC Link Bus
Overvoltage
Loose Cable Connection Check cable connections
Drive Motor
Contact dealer or TRUE service
MCB
Fault A107:
Motor
Controller
Fault
AC MCB
Phase A Circuit
Open
Loose Cable Check cable connections
Motor Control Board Contact dealer or TRUE service
CHAPTER 8: ADDITIONAL INFORMATION
Truetness.com / 800.426.6570 / 636.272.7100 35 of 38
WIRING DIAGRAMS:
VC900WIR021 (PWDC-1)
VC900WIR017 (NUK-1)
VC900WIR029 (TSL-1)
VC900WIR030 (TSL-2)
VC900WIR027 (TSL-3)
VC900WIR010 (GND-3)
VC900WIR026 (SAL-1)
VC900WIR013 (HRR-HRL-1)
VC900WIR014 (HRR-HRL-2)
VC900WIR013 (HRR-HRL-1)
VC900WIR014 (HRR-HRL-2)
VC900WIR040 (TSR-1)
VC900WIR041 (TSR-2)
VC900WIR028 (TSR-3)
VC900WIR005 (ETH-1)
VC900WIR009 (GND-2)
GND-1
E-Stop Button
VC900WIR035 (KEY-1)
VC900WIR036 (KEY-2)
VC900WIR032 (SEN-2)
VC900WIR020 (PWAC-2)
VC900WIR016 (NEU-1)
VC900WIR015 (IOLCB-1)
VC900WIR039 (PWAC-3)
VC900WIR038 (NEU-2)
VC900WIR019 (PWAC-1)
VC900WIR011 (GND-4)
Console
Mount Bracket
VC900WIR042 (GND-6)
Photo-Electric Sensor
(Transmitter)
Photo-Electric Sensor
(Receiver)
Resistor
Power Inlet
Filter
Motor
Nucleus
Salutron
Motor Control Board
Hand Grip Left
Hand Grip Right
Console
RPM-1
BRK-1
MTR-1
VC900WIR023 (PWDC-3)
VC900WIR012 (GND-5)
VC900WIR024 (RES-1)
VC900WIR004 (CSAFE-1)
VC900WIR007 (FAN-1)
VC900WIR001 (COA-1)
VC900WIR031 (SEN-1)
A
REV.
MCF#
-
DESCRIPTION
ORIGINAL RELEASE
UNLESS OTHERWISE SPECIFIED
DO NOT SCALE DRAWING
-
DATE
BY
-
HOLES ±.127mm
DECIMALS:
DIMENSIONS ARE
IN MILLIMETERS
TOLERANCES UNLESS NOTED:
ANGULAR ±1°
.X ±.787mm
.XX ±.381mm
.XXX ±.127mm
BREAK ALL SHARP
CORNERS & EDGES
DATE
DRAWN BY
MATERIAL:
NOTES:
WEIGHT (KG)
A
SIZE
DWG.
TRUE PART #:
REV.
OF TRUE FITNESS TECHNOLOGY, INC. O'FALLON, MO. IT IS LOANED FOR
CONFIDENTIAL USE. SUBJECT TO RETURN ON REQUEST, AND WITH THE
MUTUAL UNDERSTANDING THAT IT WILL NOT BE USED IN ANY MANNER
DETRIMENTAL TO THE INTERESTS OF TRUE FITNESS TECHNOLOGY, INC.
CONFIDENTIAL INFORMATION
O'FALLON, MO. 63366
FITNESS TECHNOLOGY, INC.
TITLE
APPRVL
-
Material <not specified>
NOTE: ALL WEIGHTS AND DIMENSIONS
ARE FOR REFERENCE ONLY
CHAPTER 9: WARRANTY INFORMATION
Truetness.com / 800.426.6570 / 636.272.7100
36 of 38
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:
Frame* Lifetime
Motor
Drive Motor
Motor Controller
5 Years
5 Years
Parts
Envision Touchscreen
Electrical
Wear Items
Cosmetics
3 Year
3 Year
3 Year
6 Months
Labor
Parts
Motor
Cosmetics
3 Years
3 Years
6 months
Device Connectivity
Headphone Jack &
USB Port
90 Days Parts,
No Labor
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use which
includes facilities where usage is in excess of 8 hours per day.
This includes all dues-paying facilities (regardless of usage)
as well as many non-dues-paying facilities. If this product
will not be used in this particular setting, please contact
TRUE as this warranty is void.
Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for three years from date of purchase.*
This limited warranty on structural frame does not include
paint or coatings.
Parts: The VC900 Palisade Climber electrical parts and wear
items are warranted for defects in material and workmanship
for three years with three years labor warranty. The Envision
touchscreen consoles are warranted for defects in material and
workmanship for three years with three years labor warranty.
This limited warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/
installation, failure to follow instructions and warnings in
owner’s manual, accident, misuse, abuse, unauthorized
modication, or failure to provide reasonable and necessary
maintenance.* TRUE Fitness shall not warrant the performance
of the heart rate system on its products, as the heart rate
system performance varies, based on user’s physiology, age,
method of use and other factors.* This limited warranty shall
not apply to software version upgrades.
Cosmetics: The VC900 Palisade Climber cosmetic parts are
warranted for defects in material and workmanship for six
months with labor warranty to match the parts warranty
period. This limited warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/installation, failure to follow instructions and
warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable
and necessary maintenance. This limited warranty will apply to
but may not be limited to plastic covers, shrouds, caps, badges,
overlays, paint, coatings, and grips.
Device Connectivity: Device Connectivity elements;
headphone jack and USB Port are warranted for defects in
material and workmanship for 90 days with no labor warranty.
Labor: Labor is covered for a period of three years from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
Save Time and Register Online!
Activate Multiple Warranties at truetness.com
COMMERCIAL LIMITED WARRANTY
VC900 PALISADE CLIMBER
CHAPTER 9: WARRANTY INFORMATION
Truetness.com / 800.426.6570 / 636.272.7100 37 of 38
1. THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MANY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE.
2. This Limited Warranty can be processed only if the
Warranty Registration Form is completed on-line; or if the
attached form is lled in, signed by the original purchaser and
mailed to TRUE within 30 days of purchaser’s receipt of this
Product. The serial number must be intact on the Product for
this Limited Warranty to be valid.
3. This Limited Warranty applies to the product only
while the Product remains in the possession of the original
purchaser and is not transferable.
4. This Limited Warranty becomes VALID ONLY if the
Product is initially assembled/installed by a TRUE authorized
dealer/ technician (if anyone other than a TRUE authorized
dealer/ technician initially assembles and installs the
Product, this Limited Warranty will be void unless the written
authorization of TRUE is rst obtained).
5. This Limited Warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/ installation, failure to follow instructions and
warnings in owner’s manual, accident, misuse, abuse,
unauthorized modication, or failure to provide reasonable and
necessary maintenance (as referenced in the owner’s manual.)
6. This Limited Warranty applies only to the cost of repair
or replacement of parts and does not include labor (beyond
the above warranty period), transportation, service, return
and freight charges associated therewith except as expressly
specied herein.
7. This Limited Warranty shall not apply to: Service
calls to correct installation of the equipment or instruction
to owners on how to use the equipment; or any labor costs
incurred beyond the applicable labor warranty period.
8. This Limited Warranty, which is given expressly and
in lieu of all other express warranties, constitutes the only
warranty made by TRUE.
9. ANY IMPLIED WARRANTY, INCLUDING WITHOUT
LIMITATION THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN
DURATION AND REMEDY TO THE TIME PERIOD COVERED BY
THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
10. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE
AND EXCLUSIVE REMEDIES AND TRUE’S ENTIRE LIABILITY
FOR ANY BREACH OF THIS LIMITED WARRANTY. TRUE’S
LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED
THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT,
NOR SHALL TRUE UNDER ANY CIRCUMSTANCES BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR
INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may not
be transferred to, reassigned to, a third party without the express
written consent of TRUE. Even jobbing out warranty labor
requires TRUE’s written approval.
VC900 PALISADE CLIMBER SERIAL NUMBERS:
The VC900 Palisade Climber comes with two serial numbers;
one on the base and one on the display console (see diagram
below). The serial number on the base is on the lower portion
of the Palisade Climber directly adjacent to the power inlet. The
console serial number is located on the bottom right side of each
console. Please write down your serial numbers below and keep
for your records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
SAMPLE SERIAL NUMBER STICKER:
Save Time and Register Online!
Activate Multiple Warranties at truetness.com
Keep this page for your records
COMMERCIAL LIMITED WARRANTY
VC900 PALISADE CLIMBER
CHAPTER 9: WARRANTY INFORMATION
Truetness.com / 800.426.6570 / 636.272.7100
38 of 38
Commercial Warranty Registration
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way,
please go on-line now to truetness.com and register your product. The information you provide will never
be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty card,
have the owner of the product complete the information below and return it to TRUE Fitness within 30 days
from the date of equipment installation.
Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.
To mail your warranty information, please ll in the information below and mail to: Service Dept., TRUE Fitness,
865 Ho Road, St. Louis, MO 63366 (or save postage and register online at www.truetness.com)
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
Model Type
Date of Purchase
Your Company Name
Contact First Name
Contact Last Name
Address
City State ZIP
Email Address Website
Phone Fax
1. Where did you rst learn about TRUE?
___ a. Dealer ____ b. Website
____ c. Advertisement ____ d. Referral
____ e. Current Customer ____ f. Other_______________
2. Why did you purchase a TRUE product?
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value ___ d. Quality Construction
___ e. Performance ___ f. TRUE Reputation
___ g. Other_________________________
3. Please indicate your type of facility:
___ a. Apartment/Condo ___ b. Corporate Fitness Center
___ c. Municipality ___ d. Health Club/Gym/Spa
___ e. Hotel/Resort ___ f. Military Base
___ g. Student Rec Center ___ h. Other
4. What other types of equipment does your company currenly own?
___ a. Treadmill Brand ________________
___ b. Bike Brand ________________
___ c. Elliptical Brand ________________
___ d. Free Weights/Gym Brand ________________
5. How many people use your facility on a daily basis?
___ a. <25 ___ b. 25-75
___ c. 76-150 ___ d. 150+
6. Do you plan to purchase more tness equipment
in the next 6-12 months?
____ Yes ____ No
7. If you answered “yes” to question 6, what type do you
plan to purchase?
____ a. Treadmill ____ b. Elliptical
____ c. Stationary Bike ____ d. Free Weights
____ e. Gym ____ f. Other ______________
8. Would you recommend TRUE to other club owners?
____ Yes ____ No
9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:
COMMERCIAL LIMITED WARRANTY
VC900 PALISADE CLIMBER
