General information
1.
We collect information before electiveinpatient
admissions and/or selected ambulatory
procedures and services at the time of
precertification.
•
We’ll review precertification requests using
one of the following processes if the
member’s plan covers the services:
a.
Notification is a data-entry process. It
doesn’t require judgment or interpretation
for benefits coverage.
b.
Medical review – coverage determinations
made for items on the precert list are
utilization review decisions. We review
plan document s and (when applicable)
clinical information. This is how we
determine whether the requested service,
procedure, prescription drug or medical
device meets the clinical guidelines/criteria
for coverage.
•
We need to receive requests for
precertification before you provideservices.
c.
We encourage providers to submit
precertification requests at least two
weeks before the scheduled
services.
d.
To save you time, it’s best to submit
precertification requests and inquiries
electronically. This is the quickest way to
receive an authorization for services
requiring precertification. If you need help,
just call us. Look for the “precertification”
number on the member’s IDcard.
e.
If you don’t precertify the services on this
list, the member’s health plan (the “health
plan”), employer group or member won’t
be financially responsible for the
applicable service(s) if you provide those
services.
•
This material is for your information only. It’s
not meant to directtreatment decisions.
•
The review of items on this list may vary at
our discretion. If you receive approval for a
particular service or supply, it’s for that service
or supply only.
•
Services that don’t require precertification are
subject to the coverage terms of themember’s
plan.
•
For precertification in Texas,we use the utilization
review process to determine whether the requested
service, procedure, prescription drug or medical device
meets the company’s clinical criteria for coverage.
Precertification doesn’t mean payment for care or
services to fully insured HMO and PPO members as
defined by Texas law.
•
If member eligibility and plan coverage
for the procedure/ service you asked for
hasn’t changed, precertificationapprovals
are valid for six months in all states. This
is the case unless we tell you otherwise
when you receive the precertification
decision.
•
Every year, in January and July, we typically
update the precertification list. But we m ay
add new U.S. Food and Drug Administration
(FDA)-approved drugs to the list at different
times.
•
Visit Clinical Policy Bulletins and our
online provider directory.
•
The precertification process doesn’t include
verbal or written requests for information
about benefits or services not on the
precertification lists. Our staff members are
educated to determine whether a caller is
making an inquiry or requesting a coverage
decision/organization determination as part
of the intake process.
•
Find more information about notification and
coverage determinations.
2.
We don’t offer all plans in all service areas, and not
all plans include all services listed. For example,
precertification programs don’t apply to fully
insured members inIndiana.
3.
Innovation Health Insurance Company and Innovation
Health Plan, Inc. (Innovation Health) are affiliates of
Aetna Life Insurance Company (Aetna) and its affiliates.
Aetna and its affiliates provide certain management
services for InnovationHealth.
4.
Find more information about notification and
coverage determinations.
5.
We require precertification when Aetna or Innovation
Health is the secondary payer.