10 Tips to Successful Treatments - Continued
The Fitzpatrick Skin Type Classification (FPSTC)
is based on six categories that have been defined
for basic skin color/pigmentation and the skin’s
response to ultraviolet exposure. Utilizing this
scale for skin analysis and consultation purposes
will aid in determining the care and maintenance
that will need to be done at home and in the
treatment room. The Fitzpatrick Scale can be
considered a foundation to the skin analysis pro-
cess, but should not be used alone in determin-
ing a course of action for the skin.
The Glogau Scale aids the skin care professional
in determining what stage of photoaging the cli-
ent may have. Photoaging (unlike chronological
aging) is a direct result of UV and free radical ex-
posure the skin receives. When determining eligi-
bility for chemical peel treatments, the Glogau
Scale can help determine the treatment series.
7. Identify Ethnicity
As mentioned in the introduction, America is a
melting pot that presents many colors of multira-
cial skin. Celebrity Golfer, Tiger Woods refers to
his nationality as “Cablinasian,” a term he made
to describe his “Caucasian, Black, American-
Indian and Asian” ethnicity. This is important to
consider because you may be presented with a
client who has a Fitzpatrick II appearance, but
has Mediterranean, African American or Japa-
nese dispositions that could increase that client’s
sensitivity, hyper- or hypo-pigment their skin, or
scar them.
8. Treatment Path & Home Regimen
Documenting the treatment and your proposed
treatment plan is a great way to keep a self-re-
minder on the client’s treatment and identify the
client’s reaction to the treatment. In the event
he/she experienced a reaction immediately or
within 24 hours of the service, you will be able
to reference the products used and adjust the
form properly so any adverse reaction does not
happen in future appointments. Communicating
a treatment plam that will offer them the best
benefit is a great way to maintain communication
and build a relationship with the client. The same
holds for the suggested regimen they should be
using at home.
9. Marketing & Follow-Up
Use the personal information provided by the
client to follow through with the service. After
the initial treatment send a thank you card, email
or phone call to the client. Let them know that
you appreciate their business, invite them to call
with questions about their skin, or to pre-book
an appointment. If you have not seen particu-
lar clients for an extended period, give them a
phone call to let them know that you miss seeing
their face, hope they think about you for future
appointments. Consent and consultation forms
are tools for the treatment room that dually help
build business.
10. Repeat for Every Visit
These documents are living, breathing and evolv-
ing correspondence about each visit your client
has. Whether you perform a waxing service or
laser treatment, documenting the care you give
them is a vital component to your client’s safety
and for the safety of your business.
ADVANCED REJUVENATING CONCEPTS