QUALITY IMPROVEMENT PLANS 101
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2. Gather information and assess QI maturity [pre-plan preparation]
Gather information on what QI activities, efforts, and work have previously been implemented at the
health department. These do not have to be formal QI projects, but can be other efforts to improve the
work of the health department. The purpose of this step is to assess where the health department
currently is in terms of QI efforts and process. This will help with the writing of the QI plan by outlining
the structures and processes that are currently in place and can for formalized.
Assess QI maturity at the health department
It is important that the oversight team have a sense of the department’s commitment to quality
improvement and how it relates to organizational goals. Developing a culture of quality in the
organization goes beyond conducting individual QI projects, and typically takes place over time. An
assessment can help the team identify key areas for quality improvement and determine if staff and
leadership need additional education or training around the concept of QI.
This assessment is not required, but can help guide the QI oversight team in identifying key areas to
focus efforts and set organizational goals around QI. If the QI oversight team or health department
leadership decides to do this assessment, there are a few options:
1. Key leader(s) at health department completes assessment survey
2. QI oversight team completes assessment survey
3. Assessment survey given to all staff at health department (this option is recommended to give the
best data regarding the health department’s culture of quality)
Assess using the QI roadmap
The National Association of County and City Health Officials (NACCHO) developed the Roadmap to a
culture of quality improvement (https://qiroadmap.org/qi-roadmap/qi-home) in partnership with local
health departments and QI consultants who worked with local health departments, in 2011.
The Roadmap describes six elements of a QI culture. Included with the Roadmap is guidance for moving
through the six elements to the goal of a comprehensive quality culture within the health department.
There are specific strategies and resources for moving from one phase to the next phase. Community
health boards could use the Roadmap to assess their current culture around QI individually, or within
the QI council, leadership team, or advisory group.
If you need assistance on how to use this tool, please review the QI Roadmap website and/or contact
staff from the MDH Center for Public Health Practice.
3. Develop Quality Improvement Plan
The previous steps have provided the foundation of information needed for the content of a QI plan.
The next step is to take the information gathered and write a QI plan, which will outline the process and
foundation for QI at the health department.
The Public Health Accreditation Board (PHAB) (https://phaboard.org/)
standards and measures also
provide a very detailed list of what should be included in a QI plan.
Tips
Remember to start where your health department is at. If you have the capacity to do one QI project
each year, start with that. Your QI plan should be useful and relevant to your health department and you
can work to build off of it during the next year, as you will update it annually.